Client Manager London, England
Job description
Kaboodle is a multidimensional booking platform that unifies ticketing, travel and accommodation to enable promoters and event organisers around the world to create world-class events.
We work with some of the best festivals, venues and events on the planet. Our partners include Boomtown, Printworks, Snowbombing, Lost Village, Victorious Festival and many more. We come from a festival background, so our thorough understanding of the needs of promoters helped us to create a flexible solution that maximises our Partners' profits and provides a frictionless guest experience. We are not just a plug-in or add-on, we are your complete solution.
We are ambitious and curious. We strive for openness and honest communication. We put our Partners' brand first. We are flexible and adaptable. We work collaboratively with everyone. We are built on frictionless technology. We were there from the beginning. We aim to simplify and unify.
As Kaboodle moves into its next phase of growth, we're looking for a Client Manager to join our team to help us maintain the great level of service we currently offer our clients, as our portfolio grows.
Who are you:
You have a background in ticketing, for example a ticket agent or for a promoter, and a passion for live music. The main focus of the role will be to manage the relationships with a number of our clients, becoming the main point of contact and supporting their use of our platform. There will also be occasional work on-site at our client’s events (both in the UK and aboard). Being a self-starter, having lots of initiative and having great attention to detail is a must.
You Will:
- Work with our clients both existing and new, setting up the ticketing for their events on our system.
- Provide regular Box Office management on site at our venues, helping customers and dealing with ad hoc tasks to ensure the smooth running of the event.
- Support all on-sales through our proprietary ticketing system and ensure all client requests are serviced by all departments within Kaboodle.
- Provide reports through our reporting system.
- Maintain and update existing events, such as updating ticket allocations.
- Maintain event pages on the Kaboodle website.
- Learn everything you can about our clients’ events and what makes them all special.
- Ensure all sales streams are operationally efficient, ensuring potential ticket sales are maximised.
- Coordinate internal development work in line with our clients requirements.
Support the engineering team in their development of the platform.
What we’re looking for:
- Proven ticketing experience or experience in events, festivals, music and related industries
- Strong knowledge of ticketing systems and awareness of the wider ticketing industry
- Excellent communication skills, both written and verbal
- Computer literate with strong skills on all MS packages, especially Excel
- Effective administration, time management and organisational skills
- Positive 'can do' attitude, initiative, drive and enthusiasm
- Team player who enjoys working in a high achieving environment
- A commitment to delivering the best
- The ability to work calmly under pressure
- Ability to multitask, prioritise, and manage time effectively
- Experience in complaint handling
- Proven track record of working to deadlines
- Active listener, naturally empathetic and with common sense.
- Flexible to work regular evenings, weekends both in the office and onsite at events with potential international travel to service our overseas events and festivals
The salary range for this role is £25,000-£30,000 per annum
The role can be based out of either Manchester or London
We are currently working mostly remote, with teams heading to our offices in Ancoats/ London Bridge around once per week for specific, collaborative meetings that are more effective in person. We value flexibility and are trusted to work from wherever we feel most productive
Kaboodle is committed to building an inclusive company where we can all be ourselves while we work together. Our hiring decisions are based on skills and experience, regardless of your race, age, gender, religion, sexual orientation, disability status or anything else. If there’s anything you think we should know for us to support you in participating in the interview process, please let us know in your application
We are super proud to be an accredited Living Wage Employer. This means that every team member here will earn a real Living Wage
Our Benefits
25 days annual leave, increasing to 26 days after 2 years service and 27 days after 3 years service
Health Shield Cash Plan (Level 2)
️ Cycle-to-work scheme
Guestlist for shows & festivals
Penfold Pension - 3% at enrolment, increasing to 4% after 2 years and 5% after 3 years
Critical Illness Cover
Group Life Cover (Death in Service)
Personal Development Budget
️ £20 Monthly wellbeing allowance
