Client Director London, England
Job description
All About Us
95% of consumer innovations fail. Yet, according to ESOMAR, companies spend $76 billion a year on consumer research. Something is fundamentally broken. Catalyx are creating a system to fix this. We have already won innovation awards and proven in-market success.
Right now, we are a multi award winning Market Research firm with a proven track record of unlocking dramatic growth for consumer facing brands, which is why we work with 75% of the world’s best FMCG companies and a host of other leading brands.
We are also building the world’s first technology designed specifically to unlock the consumer insight that unleashes a brand’s potential. In so doing we aim to “democratise insight”. Giving more companies than ever the chance to get beyond consumer data to the consumer-led rationale; packaged in a way that makes it obvious what they need to do to unlock their growth.
We believe in our unique approach so much that we offer our clients a money back guarantee if we fail. No one has asked for their money back.
If we get this right, we will more than triple in size in the next 3-5 years and accelerate from there.
The role – Client Director
Your role is to help us achieve those growth plans, and share in the success as you do.
We don’t need you to hunt out new clients. We have a business development team for that. We are looking for those with the skills, expertise and laser-focused client plans to carefully cultivate existing relationships. Making them bigger, deeper and more sticky.
What you’ll do:
- Grow our business, building trust and strengthening relationships from our book of existing clients
- Create and execute regional ‘top-down’ strategic growth plans for your clients
- Guide and support your team in developing Account strategy to ensure overall success
- Lead the development of strong partnerships across your team’s with your clients by demonstrating a detailed understanding of their business, brand, industry, and how our services should be applied to bring their commercial ambitions to life
- Ensure the team has sales training and development needs met
- Inspire the Catalyx team to create compelling strategic stories that lead to actionable recommendations that build brands
- Ensure client retention and revenue rates are measurable with personal and company KPI’s and make improvements across the team, where necessary
- Plan for and lead client pitches (existing business and supporting the new business team on prospective/new clients)
- Support the Commercial Director in executing the strategic growth plan across our portfolio of clients. You’ll help to develop and capitalise on existing client business
- Champion professionalism and rigour across the business, ensuring that your team delivers consistently and with excellence. Ensure high levels of client satisfaction and resolve service issues promptly.
- Actively promote our values, and contribute to the growth and health of the team and the business.
- Helps drive Marketing strategy by contributing client perspective on what would be effective
- Attend industry and key events; represent Catalyx, ensuring efficient awareness raising and supporting lead generation
What we require
The ideal candidate has demonstrable client management experience (at least 5 years) with large consumer facing companies. You will have grown the relationship with these clients and will also meet most or all of the following requirements:
- A proven track record of managing and growing key accounts, particularly in consumer facing brands (FMCG, Durables, Apparel, etc.)
- A proven track record of surpassing revenue targets
- A true passion and ability for account management / client servicing
- Experience in coaching and mentoring teams to successfully deliver against growth targets
- Experience working in a small company with big ambitions and able to use your initiative to support and enable rapid growth
- Drive and tenacity to directly outreach to new contacts within key clients to enhance business growth
- A strong understanding of the world of consumer insight, market research and marketing strategy, having sold to Market Research and Insight professionals and clearly understand what makes them tick and their frustrations
- A background in Insight Discovery, Innovation Development and Communication Optimisation would be helpful – Catalyx is about identifying strategic recommendations that builds businesses, not just about delivering data
- Excellent team player, who works collaboratively to support the overall success of the business
What we’re offering you?
- Competitive OTE salary £90k pa plus competitive bonus and OTE- we know you’re worth it!
- Flexible Hybrid Working - to maximise your productivity and happiness around your life commitments
- 25 days annual leave - we all need to re-charge our batteries
- 4 “Non Sick” Wellness days - 1 per quarter- your wellbeing matters
- Your birthday off - Go and celebrate! It’s your birthday after all
- Company Pension - your future is important to us
- Company Bonus Scheme – we appreciate your hard work
- Private Healthcare – your health comes first
- Cycle to Work Scheme -
- Health and financial wellbeing discounts – to help with every day life
- Extensive L&D program - everyone should develop new skills and be given the tools and knowledge to succeed
- Wellbeing Weekly - weekly tips and advice on self-care and wellbeing
- WOW Awards – a culture that focuses on the positives and peers that shout out about how awesome you are!
- Company Socials - we like to have fun!
If this sounds like you, we would love to hear from you so get in touch!
To find out more visit our website: https://thecatalyx.com/
Catalyx are an equal opportunities employer and we welcome applications from anyone irrespective of Disability, Education, Ethnicity, Gender, Gender identity, National Origin, Religion or Sexual Orientation.
