client coordinator Raleigh, NC
Job description
What You'll Be Doing
We are currently seeking a Client Services Coordinator – WIC to join our passionate WIC team! The Client Services Coordinator - WIC performs routine and moderate to complex administrative tasks to ensure efficient daily departmental operations. Assignments may include reception duties and functioning as department initial point of contact. The Client Services Coordinator will also provide outreach, intake, care and referral services for clients in need of public health, mental health or social services assistance. This role may obtain general client information, verify eligibility and assist with form completion and ancillary services.
Women, Infants, and Children (WIC) is a special supplemental nutrition program offered throughout Wake County. The WIC is program is funded by the United States Department of Agriculture. WIC provides individualized nutrition counseling and group nutrition classes, breastfeeding promotion and support, referrals for health care and other services and vouchers for healthy food to those in need.
Essential Functions Include:
Income screening and voucher issuance for a supplemental nutrition program for women, infants and children at the Sunnybrook location for Human Services and regional sites including any new sites
Registering clients for services
Interviewing clients on a one-to-one basis
Accessing computer-based records and entering information and data within clients' records
Making eligibility and issuance determination based on federal and state rules and regulations
Answering incoming calls and inquiries regarding the program; assisting the public with program explanation, scheduling all WIC appointments, and making referrals to other agencies and services
Assisting with special projects and duties as requested, performing research, gathering materials and collecting and entering data
Work sites include: Sunnybrook Public Health Center in Raleigh and any of the regional centers including Wake Forest, Zebulon, Fuquay-Varina, and Millbrook Human Services Center, and Cary. This position rotates to Cary 2-3 days per week.
NOTE: Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.
About Our Team
Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience)
High school diploma or GED
Two years of experience in clerical or administrative support work
Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
Experience working with the WIC Program
Experience working with the public
Experience determining eligibility based on income, preferably in a medical or healthcare setting
Experience with computer data entry
Experience applying federal policies and regulations
Fluency in English is required, proficient in Spanish is preferred
How Will We Know You're 'The One'?
Ability to work with the public including excellent customer service skills, excellent interpersonal skills and the ability to manage conflict
Experience working with computer software
Excellent time management skills
Strong problem solving skills
Easily adapts to changing situations
Resilient
Values Diversity
About This Position
Location: Human Services Center Sunnybrook Raleigh, NC 27610
Employment Type: Regular
Work Schedule: 4 days/week; 9:30 am – 7:00 pm, Friday 8:30-5:15 pm & Saturday’s 8:00 am – 2:00 pm 1 day off vari
Hiring Range: $ 19.64 - $21.00 commensurate with experience
Posting Closing Date: 7:00 pm on 7/20/2023
