Client Care Associate (Twilight) Solihull, England
Job description
Your role and responsibilities
As one of the World’s leading small animal referral centres we have been delivering pet healthcare for over 30 years. We have a great multi-disciplinary team led by internationally renowned specialists. We are now looking to expand our team of receptionists to continue providing a great service to clients and their pets.
Working as a Client Care Associate is a busy and demanding role where a genuine concern for clients and their pets is of the utmost importance. The right candidate will have experience in a client facing role ideally within a veterinary practice. The ability to work under pressure and remain positive, professional, friendly, and helpful at all times is essential.
In order to give our clients a gold standard level of service, our reception team operates from 7am – 11pm 365 days a year.
The successful candidate will:
- Be highly motivated and well organised with the ability to work on their own initiative
- Have a friendly, welcoming, and professional manner with excellent interpersonal skills both in person and on the phone
- Demonstrate knowledge of a range of IT skills including email and Microsoft packages
- The ability to multitask under pressure whilst maintaining a high level of accuracy and quality of work
- Can support and communicate effectively with clients, vet professionals, and fellow associates
- Have a calm manner with the ability to cope with challenging situations
- Be a team player with the ability to establish positive working relationships
Hours & Package
£15,960 + (£1,000pa Out of Hours Twilight Allowance)
Monday – Friday 5pm – 11pm
1 in 3 weekends working 5pm – 11pm with the Friday before the weekend and the Monday following as non-working days.
Benefits
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
Employee assistance program; Eyecare voucher scheme; Free annual Flu jab; Cycle to work scheme
- Recruitment referral reward scheme
About us
Willows Veterinary Centre and Referral Service is one of the leading small animal referral centres in the world, having been delivering the highest possible standard of pet healthcare for over 30 years.
Our vision is to provide an unrivalled clinical, patient, client and team experience that is recognised for excellence across the world. Our values centre around the care of our patients, our clients, our referring vets, each other, and the environment to make A BETTER WORLD FOR PETS.
Willows is widely known for the delivery of CPD, and we strongly encourage all our associates to continually develop their skills and knowledge. We employ over 250 Associates working as part of an outstanding multi-disciplinary team led by internationally renowned Specialists. Our service teams include orthopaedics, neurology, ophthalmology, internal medicine, clinical nutrition, oncology, soft tissue surgery, cardiology, dermatology, Emergency and Critical Care (ECC), anaesthesia and analgesia, diagnostic imaging and physiotherapy.
In-patient care is a priority and includes 24-hour veterinary and nursing cover, with support from a team of emergency vets and Interns. Our hospital facilities are of the highest quality, including on-site Siemens 64-slice CT, Siemens 1.5T MRI, two in-theatre mobile image intensifiers, two digital radiography rooms, ultrasonography, electro diagnostics, video endoscopy and an extensive range of advanced surgical equipment.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
To apply for this role please submit your CV and covering letter to Marianne Delaney and Karen Sherman.
The closing date for applications is 10th December 2022.
Job Types: Part-time, Permanent
Salary: From £15,960.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: One location
