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Client Care Associate - 18 hours Leeds, England

Abbey House

Full Time Leeds, England 9.53 GBP HOURLY Today

Job description

Your role and responsibilities

We are looking for a Client Care Associate to join our team. The hours are approx. 18 hours per week including working 1 in 4 Saturday and Sunday’s.

The role involves answering the telephone, arranging appointments over the phone and in person, keeping accurate records. Welcoming clients and pets into the clinic. Being efficient, pleasant, and courteous to clients at all times. Ensuring a smooth client and pet flow from the waiting room to payment processing.

This role is 18 Hours.

Benefits

(Below is our standard list of benefits, please feel free to add to any additional benefits you offer as a group. Please ensure holidays are listed in weeks to capture condensed hour agreements)

· 5 weeks holiday + bank holidays + Birthday Leave

· Career progression opportunities

· Staff discount schemes

· Life Assurance

· Enhanced sickness pay

· Enhanced equal family leave

· E-car salary sacrifice scheme

· Employer contribution pension scheme

· Wellness program including:

o Employee assistance program

o Eyecare voucher scheme

o Free annual Flu jab

o Cycle to work scheme

· Recruitment referral reward scheme

About us

Abbey House Veterinary Hospital is based in Morley, seven miles south of Leeds with great train and bus links into the city, as well as easy access to the beautiful Peak District and the city of York less than 1 hour away.

We are a high standard Primary Care and Referral Tier 3 Hospital & Training Practice (proudly Cat Friendly) with four satellite clinics. Our facilities are excellent (4 theatres, separate cat/dog/rabbit wards plus ICU, CT, oncology suite, visiting MRI, scopes including laparoscopy, operating microscope, dental suite with x-ray, high spec internal lab with lab tech) and we have an experienced and supportive nurse leadership team.

We are committed to individual career advancement and can support clinical skills development at all levels, as well as progression into leadership and clinical education roles. We have access to a huge bank of Linnaeus CPD including the AVA accredited anaesthesia, RECOVER, ECC and leadership development.

We are also a friendly, welcoming team who enjoy bringing fun into the workplace. Our Associate council organises regular events and we have made an exciting engagement action plan together. We are also dedicated to promoting a healthy work-life balance and are working on our wellbeing agenda, with two trained Mental Health First Aiders on-site. We are proud to be working towards our Investors in the environment bronze award.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

Job Type: Permanent

Salary: £9.53 per hour

Benefits: