Client Care Advisor Dunfermline, Scotland
Job description
We are a Veterinary Group with branch surgeries all around Fife, Kinross and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets.
We are currently looking for a Client Care Advisor with a can do attitude, a passion for a high standard of pet care and client service to join our team at our busy main hospital in Dunfermline.
The role is part time, 30 hours per week and involves working 3 x 10 hour shifts per week.
Our opening hours are between 8am and 7pm 7 days a week. Weekends shifts are on a rota basis.
This is a varied role in a busy environment. The ideal candidate will enjoy working with the public providing excellent client care and be used to working in a busy reception environment. The candidate should have an understanding of finance and IT skills and be able to pick up new tasks quickly. The ability to multi-task and work as a team is a must.
The main duties include answering calls and emails from clients, checking clients in for appointments and processing payments. General admin tasks including scanning and creating invoices.
Our Client Care Team are our main link between clients and the rest of the team so the candidate should be confident working both individually and part of a team.
Benefits include discounted pet care, generous holiday entitlement and shopping discounts.
Job Types: Part-time, Permanent
Part-time hours: 30 per week
Salary: £10.42 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
Schedule:
- Day shift
Experience:
- customer service: 1 year (required)
Work Location: In person
