Client Account Manager Manchester, England
Job description
Job Req Number: 63883
Time Type: Full Time
BRIEF OVERVIEW
At DSV we are looking for a Client Account Manager to join our team based in Manchester or Sheffield.
Our Client Account Management team manage the relationship with our client base, taking full ownership of their customer satisfaction and development, to ensure profitable growth for DSV.
The Account Manager, Client interacts closely with product staff, working across all departments and all modes.
The CAM team bring key value to their customers and the business by building trust, and ensuring they identify opportunities that benefit all parties. Our goal is to retain and develop loyal customers for a long-term mutually agreeable partnership.
KEY TASKS
Management of Air & Sea and XPress client accounts – retention and development
Exhaust all opportunities within your client base
Customer service – Making sure that the customer feels important and valued
Understand your customer and their logistic requirements
Handling complaints, challenging process & identifying improvements
Updating CRM Dynamics (calls, visits & opportunities all logged in Dynamics)
Manage accounts with Dynamics and ensure team standards are applied
Profile all existing accounts, identify opportunities for development
Ensure a structured hand over on all accounts from Sales to CAM
Review monthly customer activity, and analyse reasons for up and down traders
To support any projects when required
Knowledge of DSV products / services – Making sure that all customers are aware of all products
Work with our Customer Defection forecasting too, NPS Customer satisfaction programme, and At Risk Accounts reporting
Set up of KPI reporting and MYDSV and any other support tools, when applicable
ESSENTIAL SKILLS AND QUALIFICATIONS
The ideal candidate will have 3+ years’ work-related experience
A positive thinker, you are the kind of individual who constantly challenges yourself to exceed expectations and is not easily deterred from achieving goals.
Excellent interpersonal & administration skills.
Ability to communicate at all levels within the business, good persuasive and negotiation skills.
Excellent processing & time management skills.
Proficient in Microsoft Excel, Word & PowerPoint.
Driving success via using initiative, determination & persistent
WHAT WE CAN OFFER YOU
A role in a successful, dynamic company
Be a part of a strong team of performance driven colleagues
Competitive salary
Great future career prospects for advancement
A professional working environment
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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