clerk Virginia Beach, VA
Job description
Job Duties:
The City of Virginia Beach Department of Human Services is seeking a talented Clerk to work in the Fleet and Facilities Customer Care Unit. This candidate will greet and announce appointments, visitors, clients on the receptionist station; prioritize and organize resource appointment calendars and duty sheets; and verbally communicate directions and instructions as needed. The candidate will answer inquiries and obtain information for clients, general public, customers, visitors and other parties; provide information regarding activities at Human Services; location of other departments, offices and employees within the organization.
Duties:
- Stationed at one of the three Reception Desks or in the customer care communications center for Human Services with tasks of directing visitors to correct area and/or answering incoming calls to the department.
- Follow all guidelines and policies pertaining to Front Desk security procedures
- Communicate with customers by providing information about Human Services, such as location of departments, offices, and hours of operation.
- Apply knowledge of principles and processes for providing customer and personal services to public.
- Communicate with a variety of people to accomplish daily assignments on the telephone and in person.
- Maintain professional attitude when dealing with irate, angry customers.
- Answer questions from employees or public in person and on telephone
- Explain rules, policy and regulations
- Operate computer screening systems
- Resolve client or public complaints by directing call to appropriate program area
- Follow city telephone standards
- Maintain and update resource information and telephone lists
- Alert proper administration staff of any threatening or dangerous situation
- Communicate & liaise verbally between clients/workers/public/professionals and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal instructions.
Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.
Official City Job Description:
https://s3.us-east-1.amazonaws.com/virginia-beach-gov-docs/jobs/JobDescriptions/Clerk-00035.pdf?v=1680016302
Working Conditions:
https://workingcondition-summary-prod.s3.amazonaws.com/B.003080.3.pdf
Minimum Requirements:
MINIMUMS: High school or GED plus two (2) years experience and training in fields providing the required knowledge, skills and abilities and associated with such positions as clerk or office assistant. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Additional Requirements:
DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required: None
Preferences:
Six (6) or more months Call-Center Switchboard Experience, preferably with Cisco Finesse Systems
Working knowledge of Outlook
Working knowledge of Excel and Word program
Six (6) or more months State System experience, preferably VaCMS
Special Instructions:
- Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.
- You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
- Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit.
- Please provide a copy of any certifications or related professional licenses.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
