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Job description

Knightstone ward is a busy elective surgical ward. The ward clerk position is the first point of contact for patients and therefore must offer excellent customer service, professionalism and must remain calm at all times. The ward clerk is an admin based role, booking appointments, prepping notes for theatre and managing the telephone systems. The job also links in with other admin teams which will include booking teams, medical secretaries, bed planning meetings and Knightstone ward meetings. The successful candidate will be expected to organise and prioritise their own workload. Experience in administrative duties/ ward clerking is desirable but not essential. The postholder will be required to work Monday to Friday 7am-3pm.

Main Duties and Responsibilities

Communication:

• To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• To show a caring and professional approach towards patients and visitors when carrying out all duties
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Patient Care:

• To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
• Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
• Prepare patient notes for coding within the relevant deadlines set by the coding team
• To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
• To undertake the role’s duties in the case of a major incident in your department
• Attend appropriate meetings as required by the role’s line manager

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

About University Hospitals Bristol

CEO: Robert Woolley
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Hospital
Website: www.uhbwcareers.nhs.uk