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Lombard House is a specialist learning disability rehabilitation unit which provides nine beds for males with a history of offending/challenging behaviour, who have learning disabilities and other conditions including autistic spectrum disorders (ASDs), personality disorders and mental illnesses

Reporting to the House Manager, the post holder is responsible for providing a comprehensive reception and administrative service to patients, visitors and ward staff to ensure the smooth day-to-day running of the ward area. The role is an important part of the administrative team within the hospital and involves

• Meet and greet visitors to the house
• Provide a prompt and efficient telephone response service on the ward
• Ensure that all communication is within the boundaries of patient confidentiality, and seek guidance when unsure
• Ensure the ward administration systems are in place, to support the clinical team
• Prepare patient admission packs
• Record patient admissions and discharges on the relevant IT systems
• Arrange sick certificates for patients on admission and throughout their stay as required
• Obtain patient records from other hospitals as required.
• Communicate with the Admissions team, Bed manager, Medical Secretaries and other colleagues regarding bed availability and related matters
• Document information in accordance with Record keeping and GDPR standards
• Order stationary and food supplies for the ward
• Sort and process incoming and outgoing mail on the ward
• Book patient transport as required
• In liaison with site reception, provide a room booking service for the ward
• Undertake photocopying, filing and archiving services
• To maintain patient confidentiality in accordance with the Data Protection Act – Update with GDPR& Priory Group policy.
• Manage ward petty cash, ensuring all is accounted for at all times, providing weekly top up.
• Manage patients monies, ensuring a weekly top up is provided.

You will need:

• Excellent standard of written and spoken English
• IT high competence in Microsoft Email, Excel & Word
• Strong customer focus
• Organised
• Ability to prioritise
• Ability to multitask
• Flexible and adaptable Strong team working ethic
• Ability to maintain professional boundaries
• Good interpersonal skills, calm, efficient and compassionate