clerk Cheltenham, England
Job description
An exciting opportunity has arisen for a part time Ward Clerk to join our Day Surgery team. We have recently moved into our new purpose built unit and we are looking for an enthusiastic and highly motivated Ward Clerk to join our well-established team. We look after all the day surgery patients for Cheltenham Hospital and the elective Surgical Admissions for a wide range of specialities. In addition we run a Chronic Pain Clinic and Urology Clinic in our treatment rooms. We use a variety of IT systems within the trust including TrakCare, Sunrise, as well as Microsoft Office programmes.
The successful applicants require a proactive, patient orientated approach with a passion to continuously improve patient experience, and have the ability to work with the multidisciplinary team. Previous knowledge and experience in a healthcare environment is desirable but not essential as training will be given on the job. IT skills would be desirable but again not essential as training for the specific IT systems used would be given. Excellent communication and interpersonal skills are however essential in this post.
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
To ensure smooth clerical administration in the department Reception area.
To be able to communicate effectively with the multidisciplinary team, patients, clinical staff and the general public ensuring visitors are made to feel welcome with appropriate information given.
Demonstrate excellent customer care skills. Respond to patient, staff and visitor request appropriately.
Receive queries, in person, by e-mail and on the telephone and manage appropriately.
To cover Chedworth Surgical Unit reception area as required.
To maintain records on both paper and IT systems. Undertaking clerical duties as required and to assist and support day surgery staff with data input onto electronic patient records as necessary. To be competent with all of the office equipment.
Obtain all notes for Chedworth Surgical Unit including day case and inpatient surgery and pain clinic, and results ensuring clinical staff have access to essential information in a timely fashion.
Reporting faults to our estate teams.
Ongoing checks throughout the day for add-ons to surgery & clinic lists.
Filing of all patient documentation generated on the unit ensuring notes are up to date and accurate when used by clinical staff.
Trace and send away all notes to the relevant departments after being filed correctly.
Arranging hospital transport for patients.
Arrive and depart clinics on Trak Care.
Answer the phone, check voicemail and return any calls.
