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To support the Cleaning team, we are looking to recruit a Cleaning Manager to join Leeds Bradford® Airport, to ensure all of our service standards are achieved across the terminal by delivering results in a fast-pace working environment.

Main Responsibilities

• Compliance checks
• Local Audit processes
• Completion of Fault Report/SIR (safety incident report) and data compliance forms
• You will drive our team of Supervisors and in House Cleaners to deliver outstanding customer experience.
• Create change in our current processes and find more suitable ways of working for our staff to become efficient in all they do.
• Own the standard for the team and drive a culture that embraces this.
• Create a team that excel in all they do and have passion for their roles.
• Bring ownership and passion in to the team where pride in the job is essential
• Deliver 1:1’s and other team meetings to discuss challenges and ways of working.
• Have a can do attitude and don’t be afraid to get involved.
• Own the relationships with our suppliers and drive cost and working efficiencies.
• To support orders and act as a intermediary in the event of an emergency within the airports campus (Managing, communicating and co-ordinating).
• Trained as a first Aider to assist with passenger and staff emergencies.
• An understanding of each department ‘Risk Register’
• Ensure all observations are reported/followed up and due focus given
• Control the teams HSE agenda and ensure all COSHH and RIDDOR breaches are investigated and reported accordingly.
• Proactive task allocation and planning
• Good housekeeping
• All reports are generated with timescales issued
• Manage their part in the customer journey at LBA
• Drive a customer first approach with their team
• Ensure customers Health and safety is at the forefront of the team’s objectives
• Deliver an open approach to the terminal for customer to ask questions.

Person Specification

Health and safety knowledge

Customer service skills or qualifications

Commercial awareness

Pro-active and have a ‘Can Do’ attitude

Self-motivated

Team player

Leadership skills

Work alone in stressful environments

Working shifts, based on 24/7 cover

Good written/verbal communication skills

Good computer literacy

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

If you are interested in applying for this role, please forward your CV and Covering Letter to [email protected].

Closing date for all applications is 24th February 2023.