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Job description

This person is the member of the Hospitality Team responsible for supporting the Brilliant Basics of cleanliness and tidiness throughout the park. Reports directly to the Hospitality Manager or Hospitality Lead.

PURPOSE AND OVERALL RESPONSIBILITY

To ensure that the Brilliant Basics are delivered through maintaining great standards of activity areas & guest service, industry leading Park activities & exceptional engagement in a clean, safe and secure environment.

• Delivering professional, efficient cleaning services.
• Speed & service quality to ensure a great value for money experience.
• Brand Standards compliance.
• Compliance, related due diligence documentation and personal behaviours and appearance.
• Safety protocols followed to ensure compliance.
• Providing support to colleagues to ensure maximum positivity and productivity.
• Monitoring and reporting stock levels of products to Line Manager.

DAY BY DAY FOCUS

• Guest experience.
• Product quality, presentation and availability.
• Ensure brilliant basics of safety, cleaning and product and park presentation.
• Team support.

MODELLING BEHAVIOURS

• Outgoing positive personality
• Excellent organisational skills
• Excellent guest service
• Honest and open
• Reliable, committed and flexible
• Hands-on, proactive style
• Enjoy work and have fun
• Team player
• Brand Ambassador

KEY MEASURES

• Guest satisfaction & NPS
• (+/- guest feedback ratio complaints to compliments)
• Named in feedback
• Audit

QUALIFICATIONS AND SKILLS

• Health & Safety Level 2 (desirable)
• COSHH training (Desirable)
• Previous cleaning experience

Job Type: Part-time
Part-time hours: 8 per week

Salary: £9.50 per hour

Benefits:

• Casual dress
• Discounted or free food
• On-site parking

Flexible Language Requirement:

• English not required

Schedule:

• Weekend availability
• Weekends only

Work Location: One location

Reference ID: Cleaner