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Job description

Responsible for the timely and safe delivery and collection of goods as directed by the Traffic Office.

Location: Shears Bros. Transport Ltd., Christchurch, Dorset, BH23 6NW
Reporting to: Operations Manager
Working hours: 50 hours per week
Company Values

• Honesty

• Transparency

• Commitment

• Mutually Beneficial Relationships

• Sustainability

• Innovation

Strengths, Skills and Competencies

• Excellent Customer Facing Skills

• Ability to Work Under Pressure

• Integrity and Professionalism

• Confidence to problem solve

• Good Knowledge of UK Geographically

Key Activities

• Manual Handling

• Deliveries

• Collections

• Vehicle Cleanliness and Management

• Communication with all Key Customers and Partners

Core Value

• Complying with Health and Safety

• Provide a 1st Class Delivery Service

• Compliant with RHA Legal Regulations

• Excellent Customer Service Experience

• Presentation of Vehicle and Uniform

Key Customers

• Members

• Pallet Customers

• External Warehouses

Key Resources

• Driver Handbook

• Vehicle

• Handheld Device

Customer Relationships, Service & Delivery

• Timely, Professional, and Accurate Reponses

• Communicate Effectively and Patiently with Customers and Partners

• Deliveries made Safely and on Time to Customers

Key Deliverables and how you capture value

• Feedback from Customers

• Appraisals

• Performance Bonus

Role Specific Responsibilities
Basic requirements as identified in the RHA Professional Drivers Handbook:

• You are correctly licensed to drive the vehicle you oversee
• That the vehicle you drive is both fit and safe to be on the road (daily checks – see below)
• Any load is safe and secure (even if you did not load it)
• The weight of the vehicle is within the legal limits (including axle weights)
• You keep within the drivers’ hours regulations

Once out on the road you must:

• Drive to a safe standard, considering the size of the vehicle
• Keep within the speed limits for the type and size of the vehicle you are driving

Vehicle loading and dispatch:

• Check that the goods loaded onto the vehicle match the delivery schedule
• Confirm the goods have been scanned onto the system
• Obtain planned route and identify any issues or concerns and resolve with the route planner
• Verify the goods are secured adequately, rectify as necessary and depart

Goods collection/delivery and acceptance at the Customer site:

• Contact customers and arrange loading/unloading of goods, checking that there is no damage during that process
• Obtain proof of collection/delivery (manual and/or electronic as required)

Communication with the traffic office:

• Report any issues with making a customer delivery on time
• Reporting any vehicle defects or issues to the Traffic Office at the earliest opportunity
• Report any incidents or breakages as soon as possible after they occur
• Monitor your daily and weekly driving and working times, reporting if the times get close to the legal limits

Vehicle Management Tasks:

• Ensure your digital tachograph card /chart is inserted before undertaking any work
• Complete manual entries when required
• Carry out daily vehicle walk rounds/inspections at the beginning of each shift in accordance with the company checklist
• Complete the daily inspection sheet
• Ensure correct levels of AdBlue, oil and water are maintained
• Refuel as necessary either on site or using fuel cards

Monitoring and Recording Working Time:

• Daily driving limit – you must not drive for more than 9 hrs in a day (this may be extended to 10 hrs twice a week)
• Weekly driving limit – this must not exceed 56 hrs
• Breaks – you must take breaks totaling up to 45 mins for each 4½ hour driving period. Note: It is the Drivers’ responsibility to ensure their own compliance. Where an issue arises consult with and resolve this with the Transport Manager
• Uniform & PPE – Wear the supplied uniform and correct PPE for each task as required by the Health & Safety Executive. Minimum requirements are Safety Boots and Hi-Viz jacket/vest
• Continuous improvement – always encourage a culture of ‘continuous improvement’ and professional communication with customers

Daily Routine General:
Arrive on site in sufficient time to plan your route as directed by the Traffic Office. Ensure that Vehicle daily checks are completed and that any defects are reported. Report any issues and collect all paperwork from the Traffic Office. Carry out deliveries in accordance with the planned route, contacting the Traffic Office immediately if any issues arise that impact your delivery schedule. Contact the Traffic Office when all deliveries have been made for instructions on collections. Return all paperwork to the Traffic Office at the end of each shift.

If you are interested in the role please can you send your CV and cover letter to HR ([email protected])
STRICTLY NO AGENCIES PLEASE - We work with a carefully selected set of recruitment agencies, and we are not looking to add to our approved supplier list at this time.

Job Type: Full-time