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Package: An annual salary of £21,000, 25 holiday days plus your birthday off, health care cash plan, pension, wellbeing support and pet insurance discount.

Hours: Full time hours of 37.5 per week, working Monday - Friday between the hours of 9 am – 5 pm.

Start Date: Our next intake date is 30th October when you’ll commence 4 weeks of induction and training.

What we look for in you as a Claims Phone Agent

• Ability to help our customers in a professional manner.
• Previous experience of claims handling or working within the veterinary sector would be beneficial.
• Comfortable managing a high volume of calls and with repetitive tasks
• Ideally, you’ll have experience responding to customer queries and complaints.
• Able to easily work from home with a quiet space and good internet connection.

What you`ll get up to as a Claims Phone Agent

To give you an idea what to expect, you`ll be:

• Responding to up to 60 calls a day regarding complex and challenging claims queries.
• Helping customers via a range of channels including Live Chat and email
• Following clear processes and procedures to support customers in a calm and patient manner.
• Providing high quality results against our company standards and sector regulations

Interview Format

After reviewing your application, one of our recruiters will reach out to you. They'll have a friendly chat with you to get to know you better and make sure the role is a good fit for you.

Next, we'll arrange a video call through Teams with two of our hiring managers who are also very friendly.

They're eager to learn more about you and answer any questions you may have about the role.

Following the video call, we'll make a decision on your employment as soon as possible. We're excited to have you join our team!

Benefits of working with Animal Friends

• We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us:
• 25 days of annual leave plus bank holidays and we give you your birthday off
• 95% of our employees’ own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation app JOII
• We believe looking after employees’ health is important, so we offer discounts on gym membership, access to a Wellbeing hub and a health care cash plan, and private medical insurance.
• 8% pension enrolment
• We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice.
• Most importantly, you`ll be working with a courageous, passionate, and kind-hearted team.

Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence. We offer accessibility help with application forms which is available via the jobs page of our website.

As an FCA-regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Claims Handler | Call Centre | Customer Support | Client Support | Insurance | Inbound