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Claims Handler (Part-time, Full-time or Job-share)

Location: Fareham, Birmingham or London (Hybrid)

Salary: £23,000 - £31,000k dependant on Claims Handler experience

Closing date: 8th March 2023

Are you looking to start a career within the insurance industry? Do you have a passion for customer service? We’re looking for talented, ambitious people like you to join us!

Our Claims function is the largest department in our UK General Insurance business, and it plays a critical role in ensuring customers receive an efficient, professional, and empathetic service. Joining such a big team means there is always opportunities to learn, grow and develop your career.

You’ll be part of a dynamic and supportive team that handles a wide range of claims with a broad customer base. If variety and challenge is what you are looking for then we want to hear from you!

As Claims Handler, you will:

We aren’t fussed if you’ve worked as a Claims Handler before, what you do need is the ability to deliver exceptional customer service to customers through strong communication, relationship management and effective negotiation skills.

To be successful you need to have an inquisitive nature that will enable you to ask appropriate questions and reach accurate decisions. You will be educated to GCSE Level standard (or equivalent) and have strong IT skills.

As well as a competitive salary we also offer an excellent lifestyle benefits package which includes –

At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.

We’re delighted to have been awarded a Glassdoor Employees' Choice award, recognising us in the top 20 UK’s Best Places to Work in 2022 and the only UK insurer to make the list. The Employee’s Choice award recognises employers that shine brightest according to those who know a company best – the employees.

Zurich pride themselves on encouraging a good work life balance, and with this in mind we are offering these roles as part-time, job share and full-time, an element of working from home or compressed hours. We also offer hybrid working and flexible working hours to ensure we can accommodate the individual needs of our employees. Please talk to us at interview about the flexibility you may need.

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers, and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.

You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind we accept applications from everyone regardless of your background, beliefs, or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.