Claims Customer Service Advisor Remote
Job description
Company description
Job Title: Claims Customer Service Advisor
Location: Remote
Salary: £21,316 plus up to 10% annual bonus
Contract: Full-time, permanent
Shifts: Monday to Friday shifts between 8am – 6pm, 1 in 3 Saturday shifts 9am – 1pm
Start Date: 3rd April 2023
Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Customer Service Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities.
This is the job
From day one you will be working from home to help our customers. All the training and support you need to succeed will be given to you virtually. You’ll need a suitable working environment including your own desk and chair, a quiet space and a strong internet connection and we’ll provide the equipment you need ready for when you start. We’ll make sure you feel part of The AA team from home with regular team meetings and engagement activities.
What will I be doing?
You’ll be taking inbound customer calls, resolving queries and effectively handling customer vehicle damage claims. You’ll ensure proactive end-to-end management of a range of customer claims and provide outstanding customer service throughout.
When you start, you’ll be given training on the systems we use, our services and how to talk to customers on the phone. You’ll use this knowledge along with your excellent communication and organisation skills to support our customers throughout their vehicle damage claims journey
What do I need?
We’re looking for someone who…
- Has a drive to deliver excellent customer service
- Has good spoken and written communication skills
- Is resilient and empathetic
- Can demonstrate accuracy and attention to detail
- Is organised and can meet deadlines
- Is computer literate with good administrative skills
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 25 days annual leave,plus 8 bank holidays
- Free AA breakdown membership
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
