Claims Administrator - London Market Insurance (REMOTE) Remote
Job description
LOCATION: Remote Flexible working with the opportunity for hybrid working from Chatham, London and Home
TYPE: Permanent, Full - time (37.5 hrs per week)
DXC TECHNOLOGY AND THE LONDON MARKET… Delivering eXcellence for our Customers and Colleagues The London Market Business (known as XIS and XCS) is a joint venture between DXC Technology, the International Underwriters Association (IUA) and Lloyd’s of London, operating in the ‘London Market’.
The ‘London Market’ is a complex ecosystem of Brokers, Managing Agents, Syndicates, Companies and Experts, all of which use shared services to underwrite premiums and pay claims. With unrivalled knowledge of mission-critical operations, the London Market Business has over 450 employees helping insurers compete in a changing, more consumer-centric market. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.
Job Overview
We have a fantastic new job opportunity for an individual who has strong insurance understanding. If you like the idea of a role where you can develop breadth and depth of technical insurance wordings along with your London Market Insurance knowledge, in a variety of different business situations, then this could be just the role for you. A Professional Claims Adjuster works under the direction of a Team Manager, performing a range of technical checks and processes a variety of insurance documentation for different customers and classes of business.
Joining a team of over 120 Claims Adjusters which is one of the largest in the London Market. All work processed must meet agreed service levels in respect of quality and turnaround times. Training will be provided for all insurance documentation / systems required to perform the role.
What you will be doing
- Conducts technical checks on insurance documentation to ensure accuracy, able to notice discrepancies or errors within the documentation. This includes using specific IT based systems to support the technical adjusting process with some supervision/referral where applicable. • Liaise with customers and brokers to resolve queries and issues related to the claims being adjusted • Ownership of multiple claim files working with in an agreed handling authority • Input details into the database to initiate settlement / updates • Complete accurate reporting associated to the claims being adjusted • Supports team members and customers with complex technical issues • Provides training to team members and new recruits • Supports and inputs to innovation and process improvement projects • Reviewing / validating insurance documentation. • Identifying comparisons between the customer’s historic product wordings and endorsements and new product wordings to determine/ make recommendations if those endorsements can be removed / retained and/or changed.
- Strong numeracy, verbal and literacy skills • Computer literate with working knowledge of Outlook and MS Office • Work to a high level of accuracy with attention to detail • Strong organisational, personal and time management skills • Ability to work independently and as part of a team • Excellent Customer Service skills • Ability to demonstrate strong negotiating and influencing skills • Positive attitude and natural curiosity to identify improvements • You will need to have a good understanding of insurance wordings.
We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.
Our Culture
Here at DXC we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high-performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.
Employee Benefits
As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example, buy or sell annual leave, Private Medical Benefits, Dental and Travel Insurance. You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more
