Claim Review Advisor x 8 United Kingdom
Job description
Summary
Salary: Competitive
Grade: 3B
Contract Type: Fixed Term - 12 months
Location: Hybrid
Reporting to: Claim Review Team Leader
Division: Remediation Unit
What to Expect
The primary accountability of this role is to complete timely analysis and investigations into Postmaster concerns and other matters as assigned by the Claim Review Team Leader. This is an evolving role that requires extensive knowledge and experience of operating the Horizon system in addition to a deep understanding of back-office reconciliation processes. As Subject Matter Expert (SME) the successful candidate will be expected to provide information, investigative know-how, guidance and support to the claim assessors, external lawyers and Project Team personnel also working in this area. Please note that this role will be part of the GLO work.
What we can do for you
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:
25 days annual leave that increases with tenure
Up to 10% on target bonus opportunity
Access to Benenden Healthcare
Generous pension contribution
Life assurance
Income protection after 12 months service
Full support from our employee assistance programme and access to our employee benefits platform
Ever-evolving learning and development opportunities
At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.
What you need to Succeed
As a Claim Review Advisor, you will be a highly experienced analyst dealing with complex claims in a fast paced environment. We need someone who is ready to get stuck in to the complex data and 'deep dive' into data and present analysis in a straightforward way. In Addition, you will possess the following:
- Ability to analyse extensive, complex data (transactional/financial/ statistical or clerical) to allow accurate and informed assessment completion
- Ability to recognise non-conformance to policy, process and procedures and ability to understand from operational and front line experience how non-conformance forms part of a complex claim, identifying root cause and presenting the facts
- A high level of excel skills with the ability to analyse data efficiently
- Excellent knowledge of Horizon and ability to interpret Horizon logs and other data available to branches would be an advantage
- Self-motivated, resilient, with the flexibility to adapt seamlessly to constant change and able to multi-task & work under pressure to challenging deadlines
- Good understanding of the Microsoft Office suite of applications
- Flexible and able to travel as required
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.
