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In Hammersmith and Fulham, our parking enforcement team strives to provide a high quality of civil enforcement action to facilitate free movement of traffic and quality rotation of parking spaces both within our car parks and on street. Educating the public and enforcing our parking restrictions helps us maximise compliance. By providing residents, visitors, and businesses with easy access to parking, we contribute towards making Hammersmith and Fulham a great place to live and work.

Our Supervisors have played a key role in driving the widely acknowledged improvement in the parking enforcement service since 2009's reorganisation. To strengthen our management team, we need motivated, knowledgeable, and focused Supervisors on overseeing a team of Civil Enforcement Officers to ensure that parking enforcement is carried effectively, fairly, and consistently throughout the borough.

The person appointed will be expected to support the existing Senior Supervisors with the day-to-day management of the base. The person will be the role model for Civil Enforcement Officers, be positively committed to the efficient delivery of the service, and fully understand the importance of setting the right example for others to follow.

As a member of this team, you will be responsible for maintaining a high level of customer service and maximising the CEO's on-street deployment hours.

To complete the restructuring process, we are seeking to recruit highly motivated and competent individuals for the challenging post described below.

London Borough of Hammersmith & Fulham is fully committed to equal opportunities in service delivery and employment. We welcome applications from everyone irrespective of gender, sexuality, and ethnic group. We encourage applications from women as they are currently underrepresented in the Service.

Please refer to the Role Profile for more information.

Role Responsibilities:

To provide an efficient and effective service of parking enforcement, to minimise illegal parking acts through the issue of penalty charge notices in appropriate cases.

To organise and control the use of a team of Civil Enforcement Officers and deputise in the absence of the Civil Enforcement Senior Supervisor where necessary.

To ensure the accurate recording of information for various Council departments and the Police.

The working week is 36 hours worked on a 5-day rota system, which will include working Saturdays, Sundays, and Bank Holidays. Normal operational hours are from 7.00am to 11.00pm, with most shifts worked from 8.30am to 5.30 pm and 13.30pm to 10.30pm.

You will need:

• To be acquainted with the London Borough of Hammersmith and Fulham’s controlled parking policies and the law related to parking, seeking guidance when necessary.
• To supervise a team of Civil Enforcement Officers and deputise for the Deputy Base Manager when necessary.
• To be part of a uniformed team providing a patrol-based parking enforcement service including meters, pay and display machines, footway parking and related legislation.
• To carry out patrols of on-street and off-street parking and to enforce place orders and footway parking controls, seeking advice when necessary.
• To identify infringements and contraventions of appropriate regulations and undertake enforcement activities as required by the Council procedures.
  

People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:

Complex problem-solving
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

Critical thinking
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

Creativity
You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes.

People management
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

Coordinating with others
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

Emotional intelligence
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills.

Judgement and decision making
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement.

Negotiation
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.

Service orientation
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.

Cognitive flexibility
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation.