City Centre Operative (Level 1) Worcester, England
Job description
ROLE PROFILE
Job title: Environmental Operative Level One (Street Scene)
The ‘role profile’ is the contractual element that your post has been assigned to and generically sets out in broad terms the responsibilities the post holder is expected to have
Service Area: Environmental Operations
Grade: OPS1
Generic Responsibilities
- Deliver designated standards of work within specified timeframes, as set out in any agreed work schedules and in line with the relevant Standard Operating Procedures, Risk Assessments, Council values, Customer Service standards and any training where applicable.
- Working under instruction, individually and as part of a team, undertake a range of routine manual tasks, in all weathers. Prioritise work as directed and working within agreed procedures that contributes to the cleanliness, safety and colourful appearance of Worcester City.
- Utilise, and/or maintain Council vehicles, equipment, general tools and/or hand operated power tools, bringing any non-routine maintenance and supply issues arising to the attention of the relevant manager.
- Participate in all required learning that will help you perform your role successfully and to the standards expected.
- Complete accurate and timely administration / documentation in relation to your role.
- In addition to the agreed work schedule, proactively support the resolution of operational issues as and when they arise.
- Ensure that you operate in a way that protects your own health and safety and that of others, in accordance with the Health and Safety at Work Act 1974. This will include maintain any uniform and protective clothing provided.
- Take responsibility for raising any issues, concerns or improved ways of working to help the Council deliver excellent public services and to meet its statutory requirements.
- Work across different teams as and when required and using your skill sets, to ensure resilience of Service Delivery, including any other reasonable duties
TASK SPECIFICS
The ‘task specifics’ is the non-contractual element that your post has been assigned to and is a more detailed description of day-to-day activity which will be reviewed in line with PDR objectives and can change when priorities change.
JE Reference
EO1.2
Purpose
The purpose of the role is to contribute to KEEPING WORCESTER CITY TIDY COLOURFUL AND SAFE working as part of Street Scene Services.
Service to Customers
- Apply robust Health and Safety practices.
- Use practical knowledge of Street Scene Services to deliver to the approved standards.
- Assist in customer relations and expectations to deliver customer service standards.
- Actively work towards service targets and continuous service delivery improvements
Business Improvement/planning responsibility
- Work closely with colleagues to deliver required outcomes.
- Environmental Operations is one big team. Although there are smaller teams operating across the service, we do expect every employee to use their skills for the benefit of any team as and when required.
- A flexible approach is required as service areas may change with ongoing improvement and transformation.
- Take an interest in the activities of the wider Council and where possible, participate in corporate events and activity.
Colleagues, Self and Partners & Nature of Contacts (Internal/External)
Contact
Frequency
Nature of contact
Front line teams/colleagues
Across the service area
Daily
Day to day work tasks
(for Place teams) Place co-ordinators
Daily
Day to day allocation of work, looking at improving work methods. Toolbox talks.
Supervisors
Daily / weekly
Day to day allocation of work, engage with supervisor putting suggestions forward to improve the service delivery.
Attending/contributing to monthly meetings.
Heads of Service/Managers
Weekly / Monthly
Engagement with managers to improve service standards and delivery.
Councillors
Daily / weekly / monthly
Local issues raised by ward members/whilst carrying out your duties.
Corporate Leaders
Occasionally
Attendance for corporate briefings including Staff Conferences
Other stake holders
Monthly
Understanding and supporting the response to local issues.
Managing Resources (people, equipment, buildings)
Accountability
Working as part of the team to manage equipment, keeping it safe and fit for purpose.
To deliver positive outcomes where-ever possible to benefit the customer, council, staff and other stake holders.
Procedural Context
- Play your part in maintaining a good working relationship with your employer.
- Be aware of and know the Councils policies and procedures.
- Complete any required documentation/ systems update, relevant to your role.
- Attend mandatory and development training, on request
Key Facts and Figures
Work within your immediate teams and the wider teams to deliver Street Scene services.
Knowledge and Skills
- Good understanding of Health and Safety at work.
- A good work ethic and want to make Worcester City a Clean, Safe and Colourful place.
- Prepared to work outside in all weathers.
- Appropriate driving licence & qualification (see person specification).
Behaviours
- Work to the Council’s values
- Aware of the Council’s safeguarding policy and how to report any concerns.
- Aware of the Council’s Health and Safety policy and committed to safe working practices.
- Keeping our customers at the heart of everything we do.
Job Types: Full-time, Permanent
Salary: £21,575.00-£22,369.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free or subsidised travel
- Gym membership
- Paid volunteer time
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: WCTY000000777
