Job description
Description
Acting as an ambassador for L’Occitane during the Christmas period providing excellent customer service and effective product selling.
Locations: Regent St, Covent Garden, St Christopher's Place, Kensington, Islington, Canary Wharf, Stratford, St Pancras, Cannon St, Broadgate, White City, Battersea, Victoria, Richmond, Putney, Kingston
What Will You Do?
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occitane ALWAYS Conversation
- Consistently meet/exceed your personal Key Performance Indicators (KPI’s) set by the Boutique Manager to contribute to the success of the Company
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Support in-Boutique and external customer events
- Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
- Assist in maintaining the visual merchandising standards throughout the Boutique and participate in window campaign changes as required
- Assist in upholding excellent housekeeping standards throughout the Boutique, back office and staff area
- Support the Boutique Management with security and general Health & Safety monitoring
- Performing any other tasks required by Boutique Management to support the needs of the business
- Effectively use the Point of Sale (POS) system to process all transactions without error
- Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
- Offer & provide demonstrations (including hand massage) to all customers
- Offer & serve refreshments, including wine on weekends and at special events
What We Offer You!
- Real Living Wage
- Generous staff discount to use on all your favourite L’Occitane products!
- Product Allocation!
- A thank you gift at the end of your contract
- Much, much more!
About L'OCCITANE
L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles.