Chat Product Owner | S3 | Project | Milton Keynes/London Milton Keynes, England
Job description
WHAT YOU WILL BE DOING
Join our community.
As Chat Product Owner you will be responsible for managing and prioritising the work for their Agile squad to build and put live secure dialogues, as well as continually refining the chatbot, aligned to the overall Chat strategy of the bank.
You will align and articulate the product vision that can be continuously delivered in an Agile fashion that adds value to Santander, its customers and users. Furthermore, you’ll be aligning their vision with the needs of stakeholders and the business, managing the needs of stakeholders, providing leadership and clarity when there are conflicting views, needs or priorities.
You will contribute to the on-going digital transformation of Santander as an advocate of Lean Agile delivery as well as supporting any new AI projects within the bank, offering expertise and guidance to help the set up.
The difference you’ll make.
Working with stakeholders, managers and with a multi-disciplinary team to interpret the strategic objectives of Santander and their business area to create, own and advocate for a clear vision for their product.
Ensuring the product meets the needs of customers and internal colleagues who need to use the software daily as part of their role to either chat to customers or update content and train the bot.
Contributing to the wider advocacy for change and improvement across people, process, and technology as they relate to our continuing digital and agile transformation.
Managing the relationship with key internal colleagues who work with chat the Content Generation Team, who create the content to load into the bot and train the bot front line operations.
Ensuring that delivery is carried out in a lean and agile fashion, using the principles of build-measure-learn, prioritising and reprioritising work for their team. They will have a detailed understanding of Scrum, XP, Kanban and related agile approaches.
What you’ll bring.
Strong level of experience in being product owner focusing on the customer
Make data driven decisions
It would also be nice for you to have.
Experience in Stakeholder management
Demonstratable experience working with chatbots or voice bots and managing live agents
Product management Experience
Demonstrable customer driven focus
What else you need to know.
This is a hybrid role based both in the office and at home 2-3 days a week.
Everyday Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
Eligible for a discretionary performance-related annual bonus
Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
£6,000 car allowance per year (remove for SLB roles)
Company funded individual private medical insurance
Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
Share in Santander’s success by investing in our share plans
What to do next:-
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.
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