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Job description

RSPCA Cornwall Branch are looking for a Shop Manager for our Charity Shop in Truro.

Please note: This is a paid post, not a voluntary position.

The Manager will oversee day-to-day running of our shop in Little Castle Street, Truro, including management of the Volunteer retail team, to help us achieve maximum income potential.

The Cornwall Branch is independently funded, working under the umbrella of the National RSPCA, but receives very minimal financial input from them. Profits from our Charity Shops are vital to support the running of the Branch Rehoming Centre at St Columb, and the various animal welfare schemes we provide in the County.

The ideal candidate will have retail and team management experience. A customer service background and good communications skills are very important. The Manager will be required to work in the shop, supporting Volunteers in receiving and sorting donations. This includes preparing attractive and appealing displays, and refreshing these regularly according to season and stock availability.

The Manager will also be responsible for shop security, including cash processing and financial records, health and safety and assisting with recruitment and training of Volunteers.

This post will be a 37.5hr working week. Shop opening hours may vary according to availability of Volunteers, but current opening hours are Tuesday to Saturday.

Salary will be £11.42 per hour.

Key Tasks/Job Description

Shop Operations

• Management of all aspects of the Charity shop, including managing volunteers, stock, merchandising and financial procedures.
• Meet agreed targets and ensure costs are kept to a minimum
• Ensure good presentation of shop, including rotation of goods, window displays and promotional activities
• Ensure appropriate cleanliness throughout the shop, including sales floor, stock room and communal areas
• Ensure agreed trading hours are adhered to
• Pro-actively generate donated stock and manage stock efficiently, effectively and in accordance with Branch and Society guidelines
• Process stock to agreed standards and timescale, minimising losses.
• Adhere to all financial management, cash handling, banking and security procedures
• Ensure all relevant administration is completed on time and accurately
• Manage the sales and administration of any bought-in (ie new) goods

Property

• Assume overall responsibility for shop premises including key-holding
• Ensure compliance with Branch health and safety policy, including fire safety, risk assessments, security procedures and relevant legislation

People/Line Management

• Assist with recruitment, training and support of volunteers, adhering to agreed Branch standards and policies and all relevant legislation
• Ensure volunteer availability is sufficient to effectively and safely operate the shop
• Ensure all appropriate policies and procedures are adhered to in compliance with legislation and Branch volunteer policies.

General

• Actively promote all Branch and Society initiatives and campaigns to raise awareness of the Charity
• Ensure high levels of customer service are maintained
• Undertake training in RSPCA standards and procedures, shop management, H&S and any other relevant topics as required
• Build and develop positive internal and external relationships to ensure maximum income for the charity
• Promote the shop using all available promotional opportunities (subject to any Branch rules covering communication with the media)
• Carry out any other tasks as directed by the Area Retail Manager

In addition to the above, the Shop Manager will be required to:

• Ensure, so far as is reasonably practical, the health, safety and well-being of volunteers, customers and others who may be affected by the Shop's activities
• Be familiar and comply with branch policies and procedures for health and safety

Person Specification

Essential skills and experience required

• Good general level of education, at least to GCSE standard or equivalent.
• Retail management experience.
• Experience of handling difficult people management issues.
• Experience of cash handling and financial management procedures, including completion of sales records.
• Excellent communication skills both written and verbal.
• Computer literate.
• Ability to motivate and influence others.
• Ability to prioritise workload, balancing competing demands and meet tight deadlines.
• Knowledge of health and safety legislation.
• Empathy with the RSPCA’s aims and policies.
• Proven leadership experience with drive and enthusiasm.
• Calmness under pressure and resilience to setbacks.
• Ability to relate well to people from all backgrounds.
• Honest, trustworthy and reliable.
• Willing and able to work longer than the contracted hours when the job demands.
• Willing and able to travel around the Branch area and work at other charity shops if required.
• Full UK Driving licence.

Desirable skills and experience required

• Retail management qualification.
• Charity retail management experience.
• Experience of managing a gift aid system for donated goods.
• Experience of recruiting and working with groups of volunteers.
• Training, coaching and mentoring skills.
• Understanding of charity law and employment law.
• Ability to be flexible when working with volunteers, which may require compromise rather than the “perfect solution”.
• Willingness to learn and acquire new skills through training and development.

Any offer of employment is subject to a 6 month probationary period.

If you have the essential experience and qualifications to fulfil this role, please apply via Indeed, with CV and covering letter explaining your suitability for this post. Please do not contact the Venton Centre directly to enquire about this vacancy or call into the Shop itself. Anyone who has previously applied for our Shop Management posts need not re-apply.

Please note: RSPCA Cornwall Branch is an independently registered charity and employment in this post will be with the Branch and not the National RSPCA.

Closing date: Monday 10 July 2023, but if we receive adequate applications prior to this date, we may close this early.

Job Types: Full-time, Permanent

Salary: £11.42 per hour

Benefits:

• Company pension
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

COVID-19 considerations:
Covid precautions will be in line with current government guidelines and reviewed regularly.

Experience:

• Team Management/Leadership: 1 year (preferred)
• Retail management: 2 years (required)

Work Location: In person

Application deadline: 10/07/2023