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Chapel Attendant

Full-time / Permanent

Trent Valley Crematorium / Derby

£23,000.88 per annum + Company Benefits

40 hours per week, Monday – Friday (08:00 am – 17:00 pm) with 1 hours break

Accruing 22 - 25 days holiday + Bank Holidays | Sick Pay Eligibility after 12-month qualifying period | Life Assurance 2 x salary

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

Trent Valley Crematorium opened in July 2018 and we are here to help you with whatever you would like for the funeral service of your loved one. Our dedicated and caring staff treat every family with dignity and respect. At the service, we will be there to help you every step of the way

Trent Valley Crematorium is looking for a compassionate, dedicated individual to join our team as a Chapel Attendant. Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, dedicated and supportive management team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also aim to promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits.

What Will I Be Doing As A Chapel Attendant?

As a Chapel Attendant, you will be one of the very first points of contact for our families. You are going to be the coordinator that supports our families, arranges the funerals and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.

Other duties will include:

• Liaise with Funeral Directors and Ministers, ensuring any specific requests from the family regarding the chapel set-up and order of service are carried out
• Take responsibility for the preparation of the chapel and public areas prior to each service including cleaning, polishing and sanitisation
• Take responsibility for the preparation of music and webcasting for friends and family who cannot attend in person.
• Create a welcoming, safe and caring atmosphere
• Maintain excellent service to clients who telephone or call at the designated office

What Do I Need?

• Previous experience in a Customer Service or Administrative position.
• Proactive approach and ability to communicate effectively with a range of people
• PC Literate and confident in using Office 365 and other Microsoft applications
• Presentable at all times, acting with professional conduct and showing empathy.
• Excellent attention to detail is (Essential)
• Have a Full UK Driving Licence (Preferred)

Advantageous:

• Previous experience in the industry, though this is not required, as full training will be provided.

Dignity Funerals Plc is an equal opportunity employer where we celebrate diversity across our business. We are committed to creating an inclusive environment for all our employees; therefore, all our employment decisions are assessed based on qualifications, merit and business need.

What are the next steps?

If you are interested in learning more about Dignity Plc, please feel free to visit our website at https://www.dignityfunerals.co.uk/crematoria-and-cemeteries/. Alternatively, to be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application.

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Dignity Plc retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at the earliest opportunity.

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.