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Change and Configuration Analyst Bristol, England

Full Time Bristol, England 38776 - 47800 GBP ANNUAL Today

Job description

Change and Configuration Analyst

Job Req ID: 10180

Posting Date: 28-Apr-2023

Function: Service

Location: Assembly, Bristol, United Kingdom

Salary: Competitive + Excellent Benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

This role will be based in Bristol.

Please note - Successful candidates will either be required to have SC clearance or qualify for it, meaning you will need to have UK residency for at least 5 years.

About this role:

The Configuration Management role is to ensure that there accurate and reliable information about the configuration of services and the configuration items that support them. The role underpins the service management framework as without accurate data the organisation will be unable to deliver against customer requirements. The purpose of IT Asset Management is to plan and manage the full lifecycle of IT Assets to help the organisation maximise value, control costs, manage risks, meet regulatory & contractual requirements and to support decision making surrounding the purchasing, reuse, retirement and disposal of assets.

It ensures that Service Asset and Configuration Management identifies controls and accounts for service assets and CIs ensuring their integrity across the service lifecycle. Verifying the configuration records against the infrastructure and to correct any exceptions. It is an interface with other Service Functions and Business Units for the maintenance and accurate provision of Configuration Management activities.

You'll have the following responsibilities:

Responsible for implementation of Asset Management and/or Configuration Management within their designated contracts and will give input into setting the processes for Asset Management and/or Configuration Management across their contracts
Ensuring that Configuration and Asset functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer’s service
Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS. In order to do this effectively they would need to have relevant professional/ technical ITIL knowledge
Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
Active participation with transformational activities
Recommends and influences Asset and / or Configuration Management process including automation and improving the existing process and decides on communication and implementation of this
This is a customer facing role and alongside regular virtual customer contact is likely to require attendance to customer sites to service review meetings
Be cleared to the required security level to ensure compliance to contractual and governance requirements

You'll have the following skills and experience:

The ability to interact successfully at all levels of the internal and customer organisations
Strong ability to persuade and influence client and stakeholder relationships
Organisation / prioritisation skills
Developed communication and diplomacy skills
Self-starter capable of working off own initiative
Ability to work to tight deadlines across multiple tasks
ITIL4 qualification to Foundation level.
Role model for all leadership capability behaviours and will demonstrate both within and outside BT

Benefits:

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

Competitive salary
10% on-target bonus plan
World-class training and development opportunities
25 days’ annual leave (not including bank holidays)
Discounted broadband, mobile and TV packages
Share option and pension scheme programmes
Flexible benefits to fit around you

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

#LI-Hybrid

Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..

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