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Key Duties and Responsibilities:

• Recruit, train and appraise staff
• Make full use of Google’s online tools and our own bespoke EPOS/tools
• Exceed your targets and bring fresh ideas to the business
• Managing and motivating your team to increase sales and ensure efficiency
• Managing stock levels and making key decisions about stock control
• Analyse sales figures and forecasting future sales
• Analyse and interpret trends to facilitate planning
• Use EPOS/AIO to record sales figures, for data analysis and forward planning
• Participating in the hiring process of new employees including interviewing and training new employees
• Conducting appraisals and performance reviews, as well as providing or organising training and development
• Resolving conflicts between staff members
• Ensuring standards for quality and customer service are met
• Resolving and ensuring compliance with health and safety legislation and security issues
• Responding to customer complaints and comments
• Attending and chairing meetings
• Updating colleagues on business performance, new initiatives and other pertinent issues
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Responds to customer issues in a professional manner
• Assists in housekeeping standards

Competencies:

• Commercial awareness
• Strong communication skills
• Reliable
• Constructive problem solving abilities
• Integrity and strong work ethic
• Ability to work in a team environment
• Customer service, sales and people oriented
• Proactive
• Organisational skills

Knowledge, Skills & Qualification

• Able to prioritise
• Flexible and adaptable to the needs of the organization
• Problem solving and decision making aptitude
• Able to handle multiple priorities at one time

Job Types: Full-time, Permanent

Salary: £22,500 per year

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company events
• Employee discount

Schedule:

• Monday to Friday
• Weekend availability