Centre Host, Porsche Centre Norwich (Saturdays only)

Centre Host, Porsche Centre Norwich (Saturdays only) Norwich, England

Lind Group Holding Company Ltd
Full Time Norwich, England 10.42 GBP HOURLY Today
Job description

We have an exciting opportunity for a Host to join the team at Porsche Centre Norwich.

This is a part time position working 1 day a week (Saturdays), from 8am – 5pm. The salary for the role will be £10.42 per hour.

About the Role

As our Extraordinary Host, you will ensure an exceptional welcome and start to the LIND and Porsche experience by providing a kind, professional and warm welcome to all customers that visit the centre on Saturdays.

We like to create an inviting atmosphere of hospitality, inclusivity, and friendliness, with the Host being a friendly and familiar face to all.

You will manage the overall showroom atmosphere, creating harmony by managing customer traffic, pro-actively and professionally guiding customers to the right contact person, or customer lounge ensuring a quality waiting time by serving the customer with refreshments, WIFI access and engaging conversation.

Key Responsibilities

Customer Journey

  • Anticipate and proactively approach all visitors at the entrance to welcome them and accompany them when exiting.
  • Create a warm welcome without waiting time.
  • Engage with customers in a professional and friendly manner.
  • Analysis of customer needs. (Identifying needs, interests and establish reason for the visit)
  • Guide the customer to right contact person, professionally handing over, and informing of next steps.
  • Always keep the Showroom and Coffee Bar immaculate during the day
  • Work closely with the Porsche Pro when customers face longer waiting times. (e.g., offer product consultations or tech talks with Porsche Pro to bridge waiting times)
  • Bridge waiting time with initial talk about the brand/dealership events.
  • Host any senior management boardroom meetings, ensuring refreshments are offered and the meeting room is clean and ready for the meeting.
  • Serve customer with refreshments and Wi-Fi access.
  • Be aware of appointments in the showroom for the following day. (e.g., greeting customer by name, providing preferred refreshments, quick guidance to the appropriate contact etc.)

Additional tasks

  • Provide digital social media content. (check out our instagram page: www.instagramcom/porschenorwich)
  • Ensure all post and deliveries are collected/redirected and that all centre post to go out is weighed, stamped and ready for collection.
  • Ensure correct procedure is followed for contractors signing in.
  • Manage the Boardroom diary and ensure the fridge is fully stocked by providing lunch and refreshments at agreed intervals.
  • Hourly check to ensure everything is correctly maintained in the showroom. (e.g., cleanliness, availability of beverages, decorations)
  • Customer support for events (e.g., customer greeting, sign-ins)
  • Ensure that cover is provided and communicated during lunches and breaks.
  • Maintain good security and housekeeping.
  • Ensure that safe working practices are employed in line with the Health and Safety handbook and communication.

The Successful Candidate:

  • Previous experience in a similar role, ideally in a dealership setting
  • Excellent Communicator
  • Friendly and Approachable
  • Proactive and Helpful
  • A Team Player
  • Knowledgeable and enthusiastic about the Porsche brand and products, or eager to learn.
  • Creative in ways to make engaging Instagram content

Benefits:

  • 22 days holiday rising with service, plus bank holidays (pro-rata)
  • Onsite Parking
  • Employee Assistance Programme
  • Generous staff discounts
  • The opportunity to work in a great environment with great people
  • Being a part of the LIND Family with an opportunity to grow further

We look forward to hearing from you!

Centre Host, Porsche Centre Norwich (Saturdays only)
Lind Group Holding Company Ltd

www.lind.co.uk
Tonbridge, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
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