center manager Salem, OR
Job description
Are you as passionate about bringing out the best in your team as you are about IT Operations? We are looking for one (1) Manager, IT Operations Center to join the IT Operations team on site, at the Oregon Lottery headquarters in Salem, OR.
Did you know that the Oregon Lottery is a leader in the gaming industry; and an important contributor of revenue for Oregon's schools, economic development, state parks, watershed restoration, veteran's programs, and outdoor schools? Our impact begins with our workforce and we want you to join us to be part of the impact.
About the Team
The Manager, IT Operations Center will report to the Senior Manager, IT Operations and lead a team of Supervisors, Leads, and Systems and Network Operators. You will manage the daily Data Center Operations and the staff responsible for operating, monitoring, and incident management of gaming and business systems and related networks.
You Will:
- Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty. Support and integrate into your work the Lottery's commitment to: Responsible Gambling, DEIB, and a Culture of Safety
- Create an environment that fosters success for employees which encompasses transparency and communication
- Coordinate notifications, investigations and reviews of incidents. Ensure incidents are documented, tracked, and reviewed.
- Be the Incident Manager for Gaming system and network incidents
- Coordinate generation of incident review reports and holds regular incident review meetings with vendors and OSL departments to discuss possible breaches of Service Level Agreements or other active incidents.
- Represent the department in Lottery projects.
- Lead tracking and reporting for IT Operations services
- Provide technical oversight and lead continuous improvement plans.
- Coordinate physical changes to the server and operations rooms in the data center with the system and network administrators, facilities and operations staff.
- Provide contract administration and vendor management for the gaming systems and network contracts
- Meet with Leads and managers of other IT departments to achieve cohesive and efficient relationships that support the success of the IT department.
You Have:
Minimum Qualifications
- Bachelor's Degree and five (5) years of experience in data center management and working with networks and systems. Three (3) years of the required experience must include supervisory or management experience; OR
- Eight (8) years of experience in data center management and working with networks and systems. Three (3) years of the required experience must include supervisory or management experience.
Job Type: Full-time
Pay: $101,616.00 - $162,576.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
