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Casual Support Worker- Complex Needs (Reach House)

Erdington, Birmingham

REF/ 24692

£11.25 per hour

Zero Hour Casual Contract

Trident Group has over 50 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.

About the role

We are looking for a Casual Support Worker to work within our Homeless Services based in Erdington, Birmingham.

As a Support Worker you will be providing early and targeted support to aid the recovery and resilience of people with multiple vulnerabilities, working across a portfolio of longer term accommodation-based services intended to positively address the 'revolving door' nature of shorter term supported accommodation.

You will support a vulnerable adults customer group, with complex needs, to develop the knowledge and skills they need to better manage their lives, including accessing appropriate services, empowering them to build successful relationships within their community, improving health and well-being and increasing levels of independence as they move through a prevention pathway model.

About you

We are looking for individuals with relevant experience in providing specialist support that may and will cover a range of activities:

• Excellent communication skills as well as a customer focussed approach are essential
• Proven ability to work effectively with a wide variety of stakeholders, both statutory and non-statutory
• Experience of agile working across locations to support a case load of customers
• A working knowledge of legislation regarding delivering support
• Experience in facilitating customer involvement
• IT Literate and competent with Word, Excel, Support Planning Software and database management and creation
• Maintaining accurate records that capture identified outcomes and Key Performance Indicators.
• Ability to manage competing priorities and work to deadline
• Understand the wider strategic and legislative framework and associated outcomes
• A flexible approach to working within a shift pattern environment
• An empathetic nature with the passion to support vulnerable adults

Shift Patterns- 07.00-15.00, 13.00-21.00 (7 day week rota)

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

All roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).