Casual Receptionist Edinburgh, Scotland
Job description
Job Category Rooms & Guest Services Operations
Location Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.
Working as a team to ensure all our guests feel welcomed, valued, and appreciated, leading to a fantastic stay and leaving with the intent to return. Supporting your colleagues by being punctual, collaborative, and open to sharing any ideas you have which may improve our associate satisfaction or customer satisfaction.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
This could be the start of a long, enjoyable, and fulfilling career with the world’s largest hotel company. We encourage progression and development and ask all our associates to be open and vocal about their goals and aspirations so we can support them in achieving these.
Benefits:
- Meals on duty
- Use of the on-site fitness centre
- Wellness programmes
- Uniform provided
- Employee Assistant Programme
- Discounted stays for associates and their friends and family at over 8,000 hotels worldwide
- Food & Beverage discount at the hotels
- Team events
- Training and Development
- Career progression discussions and qualifications
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
