Casual Reception Team Member Stoke-on-Trent
Job description
Job Ref: RBH12946 Branch: Hilton Garden Inn Stoke on Trent Location: Hilton Garden Inn Stoke on Trent, Stoke-on-trent Contract type: Temporary/Seasonal Hours: Part Time Hours per week: 0 Posted date: 06/10/2023 Closing date: 08/11/2023 JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A RECEPTIONIST AT HILTON GARDEN INN STOKE-ON-TRENT What you'll be doing... Reporting to the Front Office Supervisor, you can expect your working day to include the following. Assisting with the day to day operation of the reception desk as required and ensuring the highest levels of customer service are consistently being delivered to our guests. Identifying customer service problems or issues before they arise. Displaying a positive, friendly and informal manner with customers. Showing a sense of urgency on behalf of customers and actions requests quickly. Undertaking work in a well-organised and systematic way. Working effectively with colleagues and other departments. Striving for excellence by paying attention to important detail. Ensuring promises are kept by following through on customers' requests. Maximising sales opportunities through upselling, cross-selling and achieving add-on-sales. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care. Please note hours/shifts will be rostered according to the operational requirements of the business WHAT WE NEED FROM YOU A great personality and be genuine, approachable, attentive and instinctive A proven track record in a similar role Strong training and development skills so you can share your skills with others. Excellent communication skills A desire to be “the best” with high standards; Ability to effectively manage and motivate the individuals within your team to support them in achievement of their personal development goals. Good proven organisation and planning skills gained through previous experience ONQPM knowledge is desirable but not required. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, click here to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact [email protected]. #LifeatRBH
