Casual Matchday Steward London, England
Job description
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
The Club is currently seeking exceptional Stewards to work on matchdays/major events on a casual basis at Emirates Stadium. You will operate as an ambassador for the Club and provide a best in class service in order to enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times.
Suitable candidates should be smart, friendly and confident when dealing with members of the public.
Responsibilities will include:
- Preventing unauthorised entry into the Stadium
- Ticket checks following protocol
- Ensuring safe entry and exit of fans
- Manage, monitor and control crowds safely
- Monitoring exit gates, lifts & staircases
- Manage conflict and queue management
- Offer fans and guests exceptional matchday experience
Successful applicants on a casual worker basis must be able to demonstrate the following:
- Skills and expertise - relevant customer service experience
- Fan and customer focus - ability to communicate effectively with all guest types
- Teamwork and drive results - working in a fast paced and busy environment, desire to achieve targets
- Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
- The availability and flexibility to work evenings, weekdays and weekends.
- Be prepared to work in all weather conditions.
Please note successful applicants will be required to undergo a DBS check, Right to work check and reference checks.
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.
