CASUAL DUTY MANAGER Swindon, Wiltshire, South West England, England
Trafalgar Entertainment
Full Time
Swindon, Wiltshire, South West England, England
10.1 GBP HOURLY Today
Job description
JOB DETAILS
Job reference
REQ00301
Date posted
08/09/2022
Application closing date
28/02/2023
Location
Swindon
Salary
£10.10 per hour
Package
Contractual hours
0
Basis
Casual
Job category/type
Job description
Swindon Theatres is a subsidiary of Trafalgar Theatres, which is a division of Trafalgar Entertainment Ltd. Trafalgar Entertainment is a premium international live entertainment business focused on new productions and the distribution of innovative live-streaming content, and is home to Trafalgar Theatre, Theatre Royal Sydney, Trafalgar Theatre Productions, Trafalgar Releasing, Stagecoach Performing Arts, London Theatre Direct, Luke Shires Marketing, Jonathan Church Theatre Productions, Trafalgar Theatres, Chiswick Cinema and More2Screen. Trafalgar Theatres’ portfolio boasts 11 venues which represents a broad cross-section of UK regional theatres, live music venues and concert halls with capacities ranging from a 200 seat Arts centre to a 2,400 seated/standing theatre.
Across our two venues in Swindon, we offer an eclectic programme featuring a popular array of top-quality musicals, drama, comedy, dance, family shows, one-night events, and our world-class pantomime.
The Wyvern Theatre (635 seats) and Arts Centre (224 seats) are exciting places to work. Both venues offer a mixed programme of concerts, comedy, dance, drama, musical theatre and local amateur productions. We also host a wide range of hospitality and dining events throughout the year and hire our spaces for conferences, private parties and weddings. We are extremely proud of our venues. Our teams enjoy working in an ever-changing environment with people who have true passion and dedication. If you're looking to work in unique surroundings and in a role that allows you to drive your interests and ambitions forward, we may have just the job for you!
Employment type:
Casual (0 hour contract)
Salary:
£10.10 per hour
Hours:
Working hours will include evenings, weekends and Bank Holidays.
Work location:
You will be based at Wyvern Theatre and Arts Centre and may be required to travel to and work at other HQT&H venues. Approved travel expenses will be reimbursed.
Purpose of the role:
The Duty Managers are responsible for the smooth and efficient day to day running of the front of house operations during performances. They lead and develop the team of volunteers in both their activity and their approach, to provide at all times a safe, warm, friendly and vibrant environment for audiences and visitors alike. Duty Managers will work closely with all departments to identify and implement long term strategies for customer service standards and commercial income opportunities through merchandise sales and commission. Duty Managers will represent Swindon Theatres and be the main contact when on shift to the public and visiting companies.
Our ideal candidate:
The ideal candidate will have a proven track record in customer care with a strong ability to exercise initiative, take personal responsibility and resolve issues independently. A positive, solution focused attitude and the ability to work effectively under pressure. Flexibility to adapt quickly to demands in relation to duties and working hours which will include evenings and weekends.
Closing date:
Ongoing
How to apply:
Please complete an Application Form available at swindontheares.co.uk and submit with a covering letter to [email protected] with the subject title ‘Casual Duty Manager’
REPORTING
You will report directly to the Guest Experience Manager and/or Hospitality Manager.
In this role, you will manage a number of volunteers.
KEY ACCOUNTABILITIES
Duty Management Operations
Act as Duty Manager for the building on a rota basis, working evenings, weekends and bank holidays.
Ensuring that systems and procedures for security are followed at all times and that correct opening up and locking up procedures are followed
Implementing the correct emergency and evacuation procedures for the building including all relevant training, drills and briefings. Responsibility, when on duty, of all staff, volunteers, public and contractors to ensure their safety at all times.
Liaison with the Visiting Company and Tour Managers as required as part of the show duty management responsibilities.
Create and sustain positive FOH working relationships, ensuring effective communication and support.
Act as a Duty Manager for performances / events and being first point of contact for customers and visiting companies.
Completion of all related paperwork including, but not limited to, daily reports, sales figures and timesheets.
To carry out regular checks ensuring all spaces, internal and external, all fittings, equipment and resources are well maintained, in good working order and to take appropriate action when they are not.
Support, motivate and nurture the volunteer team to ensure they deliver a consistently excellent customer service.
Adopt a positive approach to problem solving, supporting the aim to minimise negative feedback.
Actively lead all key services ensuring the guest experience is positive. Maintain a constant management presence throughout key service times and proactively drive each service through excellent leadership.
Other Duties and Responsibilities
Ensure all operations adhere to relevant legislation, licensing conditions and Health & Safety Regulations.
Where appropriate undertake responsibilities as a key holder of the building, ensuring smooth and safe daily operations and security procedures are maintained.
Undertake training and development as appropriate and keep apprised of developments in field of expertise.
Carry out any other duties as appropriate to the post and as requested by the Hospitality Manager and FOH Manager.
Dress in accordance with Company uniform policy and wear protective clothing where issued and instructed.
Attend, and if required, note take meetings as required.
This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. In particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities.
PERSON SPECIFICATION
In order to be considered for this post you will need to evidence and demonstrate:
Experience
Previous experience in a busy entertainment venue or hospitality environment.
Previous experience managing a team.
Skills
The ability to communicate effectively with colleagues, the public, stakeholders and industry professionals.
Excellent organisational and planning skills and the ability to delegate effectively to others.
The ability to work calmly and effectively in a pressurised work environment.
At least a basic level of competency using Outlook, Word and Excel.
Attitude
A strong customer service focus and a genuine desire to deliver an excellent experience, every time.
A team player who leads from the front and by example.
Lively, articulate and engaging spoken communication and an excellent manner when dealing with the public, visitors and colleagues.
A ‘can-do’ attitude and a positive, flexible approach to the job role, work colleagues and peers.
Ability to respond flexibly to changing business needs and demands.
A presentable, professional and approachable manner which sets an example for others to follow.
Ability and willingness to work flexible hours including evenings, weekends and Bank Holidays.
A desire to undertake training, learning and development relevant to the job role.
Desirable
Experience in managing a large team of volunteers and staff.
Knowledge of basic health & safety
An interest in live theatre and entertainment.
Trafalgar Entertainment
www.trafalgarentertainment.com
London, United Kingdom
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
2016
