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SPECIFIC DUTIES AND RESPONSIBILITIES

• Provide excellent guest service to both internal and external guests
• Greets guests approaching service area
• Responsible for preparing and selling all food items on the menu and handling all cash transactions.
• Responsible for the cleaning and sanitizing of all food service equipment used to prepare and serve the menu items.
• Must be able to operate all equipment in the stand.
• Maintain current knowledge of daily menus and prices
• Ensure proper stock of product and supplies needed for service
• Responsible for opening and closing inventories.
• Ensure the safety and security of employees and guests
• Performs clean-up duties in the stand to maintain the quality appearance of the work area, including cleaning equipment.
• Standing 8-10 Hours
• Other duties as assigned.

STANDARDS OF PERFORMANCE

• Knowledge of concession stand operations.
• Maintaining interpersonal working relationship among all personnel.
• All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests’ expectations
• Excellent guest service skills; ability to adhere to Company’s Service Standards
• Able to interact with internal and external guests in a friendly/fast manner.
• Ability to work effectively with others
• Ability to work in fast-paced environment
• Oral and written communication skills.
• Willingness to work flexible hours and handle high pressure situations in an interruptive environment
• Available to work when needed, including weekends, holidays, and nights.

EDUCATION, TRAINING, AND EXPERIENCE

• Must have a high school diploma or equivalent preferred.
• Customer Service or Food & Beverage experience is preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

Experience

• Customer Service or Food & Beverage experience is preferred.

Education

• High School or better