Job description
- Arlington, Texas
- Service
- 198214
Job Description
What are the day-to-day responsibilities?
- Inspect every service repair order and/or parts invoice for proper completion and accuracy
- Reconcile the repair orders by transferring the appropriate information from each repair order hard copy to the soft copies
- Calculate the materials charge applicable for each order
- Calculate the taxes to be charged on the categories of goods or services taxed in the local area
- Collect the total retail charges from the customer in cash, check or authorized charge account
- Provide the customer with the proper change and/or receipt
- Complete the accounting section of the repair order as directed by the controller
- Update the customer's service history file according to the procedures specific to the department's service history system
- Deliver to the accounting department all repair orders and parts invoices closed during the business day
- Control the keys associated with completed repair orders, return keys to the customer/or porter when bills are paid, and direct customers to where they may find their vehicle
- File repair orders as directed by the service department manager
- Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available
- Control and turn into the business office any sublet bills associated with the repair orders
- Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, it's employees, or customers
- Perform any other administrative tasks as directed by management
What are the requirements for this job?
- High school diploma or equivalent
- Ability to read, write, add, subtract, divide and comprehend written instructions and information
- 6-12 months previous work experience (preferred)
- Demonstrated customer service skills
- Demonstrated communication and interpersonal skills
- Previous industry experience (preferred)
Company Overview
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Benefits
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.