Summary

Salary: 29,688.35 per annum

Grade: Crew

Contract Details: 35 Hours per week, Permanent

Location: Shaldon Road, Newton Abbot, Devon. TQ12 4AX

Reporting to: Cash Centre Manager

Closing Date: 16th March 2023

Part of Post Office Ltd, our Cash and Valuables in Transit division provides a high value delivery and collection service for a range of corporate and retail sectors. Supported by our national network of depots and vehicles we process cash, coin and high value items 24 hours a day.

Operating from a secure site either alone or as a team you will be the professional face of the Post Office. Interacting with customers from both Post Office Ltd and external organisations.

The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job

The Purpose of the Role

• To provide excellent customer service to Post Office Branches and our other CVIT customers, delivering value items in a timely, safe, compliant and secure way.
• To provide excellent efficiency that enables costs for the business to be minimised and to ensure that the business operates legally at all times.

Principal Accountabilities

• Operation of business vehicles that enable the delivery of consignments to and from Post Office Branches and our other CVIT customers, whilst remaining secure, safe and legal, whilst delivering all targets.
• Ensure that all road traffic regulations and vehicles checks are performed, whilst ensuring that proper care is taken of all business assets, treating them as you would treat your own.
• Stay aware when operating vehicles on the road and that you remain vigilant, driving and acting in a way that avoids/reduces the risks of Road Traffic Accidents.
• Demonstrate personal ownership when adopting new and revised process, technology and when new ways of working are introduced.
• Operate across of all of the CVIT disciplines including but not exclusive of Driving CVIT vehicles, receipt and despatch, opening up / closing down of CVIT unit.
• Actively participate in own performance reviews and to take on board any learning points that lead to improved performance.
• Demonstrate a flexible attitude in day to day operations which may mean your daily scheduled is changed at short notice.
• Observe dignity and respect of all colleagues and work effectively alone or as part of the team.
• Operate all manual handling equipment responsibly and to ensure that you take responsibility for undertaking training as required.
• Personal Ownership of all aspects of Health & Safety, quality of service and compliance, contributing to the overall success of your respective workplace.
• Loading and unloading of all value from secure vehicles, ensuring that control of assets protects the business against loss.
• Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.

Qualifications, Experience & Skills

Knowledge required

• A full understanding of road traffic regulations and remaining legal and compliant when on the road, including proper use of a digital tachograph.

Experience required

• Previous experience providing excellent customer service is a definite advantage.

Qualifications required

• A c1 licence would be beneficial when operating “in scope” vehicles in excess of 3.5 tonnes.
• A valid SIA licence is required to operate as a CVIT Crewmember.
• A valid driving licence is required.
• NOCN Functional Skills Level 1(equivalent to GCSE grade D (level 3 pass)
• Applicants who are unable to provide evidence of a Qualification in English will be required to pass an NOCN approved written assessment to be carried out during the recruitment process.

Skills required

• Excellent driving ability.
• Good People skills and customer service.
• An ability to work unsupervised but to very high standards.
• An ability to adapt to new process and ways of working quickly as and when required.

PLEASE NOTE: This role requires you to work in a high security environment. If successful at interview, you can typically expect to have a waiting period of up to 12 weeks while your application goes through our screening process (which includes a requirement for Post Office Ltd to obtain 10 years referencing). We will require you to submit a CV detailing what you have been doing (activity) over the past 10 years, and between each activity there must not be a gap of more than 31 days. If you have had a gap between work then please explain this on your CV by writing for example "Gap - looking for work". Please note if you supply accurate details including identifying all gaps on your CV this will significantly help speed up the recruitment process.

About Post Office

The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.

Our Ways of Working underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!

The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.