Case Officer, Cambridge and Norfolk (Homebased)
Job description
At the Royal British Legion, we believe in building on potential.
At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.
This is an exciting time to join Casework Services. As part of our strategic ambitions, we are increasing the number of Welfare Teams investing in 28 new Case Officer posts.
Our approach will ensure our Casework staff are ready to implement our new strategy from Spring 2023 onwards. Which includes the commitment to ensuring that our staff can dedicate the appropriate time required to deliver a person-centred approach to the beneficiaries that we support.
The Role
As a Case Officer your ability to develop and manage individual support solutions, drawing on inputs from a wide network of professionals, agencies and volunteers, could have a real impact on people’s lives.
On day to day basis, you will be responsible for managing casework support, providing direct support, advice and guidance to beneficiaries, Casework Services Coordinator, Volunteers as required. You will take the lead on individual beneficiary cases in a person-centred way and assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs.
You will develop creative solutions in response to identified beneficiary needs, drawing on inputs from volunteers and Legion members / branches as appropriate.
The role will also enable you to:
- Develop and maintain a thorough and detailed understanding of direct Legion support services and support services provided by others (both statutory and non-statutory). Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in the Area to inform the commissioning of specialist services.
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary.
- Maintain an up-to-date knowledge of the statutory benefits
- Develop and take advantage of opportunities to reach beneficiaries in communities within the area, forging links and contacts with local organisations.
This role is home-based with some requirement to travel across your dedicated region depending on beneficiaries’ needs, training and meeting purposes. Therefore, you will need to be based within Cambridgeshire & Norfolk area.
About the Royal British Legion – Careers in Welfare
Across the country, in every city and on every street, the RBL is there to support our Armed Forces community.
Every day, everyone in our welfare teams dedicate themselves to bettering the lives of those in this community.
Be it a conversation about financial support, physical and mental wellbeing, housing, independent living or social support – working in these teams means the time you’d spend with those who need our help, and the advice you’d offer, could have a profound effect on their lives.
It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive.
We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why we’re further investing in our welfare services.
So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities across the UK.
Diversity Statement
We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.
It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.
It’s why we welcome applications from people with diverse backgrounds and experiences.
How to Apply
Please click ‘Apply Online’
Closing date for this role is: 09/04/2023
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.
