Case Officer

Case Officer Leeds, England

MAXIMUS
Full Time Leeds, England 23196 - 27637 GBP ANNUAL Today
Job description

Introduction:
Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary:
The Case Officer is a hands on customer focused administrative role, working in depth with assigned cases from start to finish, within the designated team and other associated teams to support the excellent delivery of service.
Essential Job Duties:
  • Handle enquiries from the general public, agencies and Healthcare Professionals and provide appropriate advice.
  • Analyse and record accurately enquiries and new issues of complaint on a Complaint Management System.
  • Decide upon an appropriate investigation liaising as appropriate with Healthcare Professionals, Medical and Administrative Managers; this includes communicating by email, letter and telephone.
  • Record all activities accurately on CMS when dealing with each customer complaint. -Draft letters, including replies to sometimes multi issue and complex complaints to agreed quality standards.
  • Obtain relevant information and draft replies for Freedom of Information requests -Investigate official correspondence, CEO and PQ referrals - liaise and provide contributions to DWP managers, explaining the outcome of investigations
  • Taking action at the conclusion of each investigation ensuring an outcome is recorded. - Advising the DWP of the outcome of an investigation, when appropriate.
  • Provide quality assurance of complaint investigations and replies; provide feedback to colleagues as required.
  • Ensure appropriate claimant and customer interventions to resolve issues of dissatisfaction.
  • Ensure close case management to ensure all targets are met.
Education and Experience Requirements:
  • Good organisational and time management skills needed to prioritise urgent cases, achieve targets, and strike the correct balance between duties.
  • Excellent drafting skills.
  • Excellent written, oral and interpersonal skills needed to deal effectively with sometimes complex issues and concepts which require patience, understanding, tact and sensitivity.
  • Computer literate with good typing skills.
  • Ability to work under own initiative to meet deadlines and specified standards.
  • Good team player; as well as able to work on own initiatives.
  • Ability to cope with vulnerable and distressed claimants.
  • This job description is not intended to be exhaustive and may be revised from time to time to reflect the changing needs of CHDA.
Equal Employer Opportunities Statement: MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Case Officer
MAXIMUS

https://www.maximusuk.co.uk/
London, United Kingdom
Bruce Caswell
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Public
HR Consulting
1975
Related Jobs

All Related Listed jobs

Part Time Sales Assistant - Blackpool
Footasylum Blackpool, England Today

The goal is to provide high-class customer service whilst increasing the Companys growth and revenue through sales maximisation.

Nursery Nurse Level 2/3
The Marmalade Cat Day Nursery Tring, England 25168 - 26312 GBP ANNUAL Today

To keep up to date records of childrens development and act as a key worker to a group of children. To plan, observe, assess and engage children in correlation

Waiter/Waitress
Pho - Bournemouth Bournemouth, England 28000 GBP ANNUAL Today

Exclusive benefits platform with access to amazing discounts at thousands of restaurants, shops, supermarkets and so much more!

commercial (h/f)
FLS Transportation Montreal 65000 - CAD ANNUAL Today

(English will follow)


Les services de transport FLS est présentement à la recherche de...

devops engineer
PrettyLittleThing.com Manchester, England 58369 - 44402 GBP ANNUAL Today

Devops Engineer

About Pretty Little Thing

Welcome to our world! We’re PrettyLittleThing. We’re all...