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Careline Operator

Grade 3 - £23,194 - £29,439 with additional allowance for working nights between 8pm and 6am and bank holiday working

Permanent

Working 12.17 hrs shift pattern over three days

Providing a 24x7x365days Technology Enabled Care service (telecare)

5 Holt Court, Heneage Street West, Birmingham B7 4AX

The Careline services objective is to help older, frail, vulnerable or disabled people remain in their own homes, with the knowledge that they are able to request help in an emergency at any time day or night.

Working a rolling rota covering 24 hours per day, 365 days per year, you will be working in a Social Alarm control centre, taking incoming alarm calls from the elderly and vulnerable. You will have a calm, sensitive manner, with the ability to make decisions, taking appropriate action on behalf of a client in the event of emergencies.

Experience of working with older and vulnerable people and or within a telecare service is desirable however not essential. You should also have computerised telephone call handling experience.

You may be required at short notice to work additional hours to meet the needs of service delivery.

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.

Closing date 5th July 2023 at 23.59

For any informal enquires please contact: Simeon Guy at [email protected] or Amanda Walker at [email protected]

Ref: 1034

An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 2016

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI) apply for a visa . Successful applicants may be able to obtain a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible) subject to meeting the relevant criteria.

Job Description and Person Specification