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Job description

Role: Care Technology Consultant

Location: Worthing

Salary: £21,000 - £26,000 pa

Hours: Full time 37.5 hrs per week, Monday - Friday 09:00am - 17:00pm

NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling.

We are looking for highly motivated individuals who can help us in our mission to improve people’s quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Care Technology Consultants are a pivotal part of the success of the service we provide.

What we look for in a Care Technology Consultant:

• The post holder will be responsible for completing person centred, strength and outcomes based assessments for people who have been referred to the Technology Enabled Care Service. This will be done with professional support and supervision from an Occupational Therapist. You will also deliver, collect, install and demonstrate, repair and maintain care technology equipment, including telecare. This will be done in people’s own homes across the county, travelling by driving a commercial vehicle.
• You will support people of all ages to maintain their health and wellbeing, including those people who are leaving hospital or to prevent the need for them to use other health and social care support. You will also be supporting unpaid carers to carry on caring for friends and family.
• Complete person centred, strength and outcomes based assessments for people of all ages living in the county
• Day to day management of stock on van
• Set up / repair / collection of care technology in people’s own homes. This could also include supporting them to use their own mobile and smart home technology, apps, etc as needed.
• Ability to move and track equipment in and stock movements through a computerised bar code scanner system
• A team worker with a flexible approach and good communication skills
• Able to provide relief warehouse cover
• Provide advice to private paying customers about care technology NRS sells or hires out

Detailed responsibilities:

• Complete person centred, strength and outcomes based assessments for people of all ages. Make decisions about the most appropriate care technology solution to be provided, considering risk, outcomes and best value.
• Assessment documentation and service user notes will be completed to a high quality standard, following NRS policy and procedures
• Actively participate in professional supervision for personal development, service user safety and quality assurance purposes
• Loading/checking the correct equipment on to a dedicated vehicle.
• Deliver, install, set up, and demonstrate care technology equipment in a timely manner - in line with NRS processes.
• Driving safely and efficiently to undertake required activities
• Delivery and collection of the correct equipment.
• Understanding and demonstrating the correct functionality of the equipment where necessary.
• Timely booking and execution of deliveries, collections, PPM’s and repairs to fulfil service requirements and support other team members
• Undertaking the repair or replace of any damaged or faulty stock itemTo complete service users’ records ensuring that they are accurate - in accordance with NRS standards of data recording.
• Working flexibly to ensure that changing priorities are met.
• Being proactive in directing / signposting people, family members / carers to other relevant support services sources of assistance and support.
• Support the TEC Team Leader and the Service and Transformation Manager with creating a local “Technology First” culture change through effective communication and supporting process improvements, so that TEC becomes an integral part of the local health and care system.
• Support the delivery of training programmes to others where requested and support the effective implementation of innovation and development projects
• Supporting and being involved with partnership working activities e.g. with voluntary sector organisations, Fire and Rescue Services, NHS and social care organisations
• Update all IT systems accurately and in a timely manner
• Timely communication of issues with regard to activities back to the TEC office
• Communication of any perceived safeguarding issues with clients back to the TEC office
• Appropriate use of IT, including company scanners in accordance with company processes
• Appropriate processing of all paperwork.
• Vehicle maintenance, including safety checks
• Correct PPE and compliance to infection control processes
• Follow all company policies and processes
• Be fully compliant with all relevant mandatory training as and when required and take active part in all training opportunities offered – ensuring up to date best practices and equipment is used.
• Attend meetings as and when required
• Any other duties perceived as appropriate by the line manager

Person Specification:

• Complete person centred, strength and outcomes based assessments for people of all ages living in the county
• Day to day management of stock on van
• Set up / repair / collection of care technology in people’s own homes. This could also include supporting them to use their own mobile and smart home technology, apps, etc as needed.
• Ability to move and track equipment in and stock movements through a computerised bar code scanner system
• A team worker with a flexible approach and good communication skills
• Able to provide relief warehouse cover
• Provide advice to private paying customers about care technology NRS sells or hires out

Essential Education/Qualifications

• Good level of general education to GCSE or similar (as a guide 4 GSCE’s A*-C)

Desirable Education/Qualifications

• Level 2 Introduction to Technology Enabled Care or equivalent
• Relevant additional qualifications e.g. administrative qualifications, Health and Social Care qualifications
• Relevant additional qualifications e.g. Level 2/3 in Health and Social Care, telecare CPD

Essential Experience

• Experience (personal, paid or voluntary) of working with disabled adults and older people
• Knowledge of TEC and the role of TEC
• Knowledge and experience of working with Healthcare Professionals
• Experience of working with a range of partner organisations

Desirable Experience

• Experience within a community setting
• Experience of working within a Health and Social Care setting.
• Knowledge of telecare / Assistive Technology / Technology Enabled Care Services solutions
• Experience of working in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be at end of life, have learning disabilities or needing equipment to help rehabilitate

Essential Skills

• Assessment skills
• Excellent interpersonal skills
• Good communication, listening skills on the telephone
• Ability to prioritise and categorise based on information provided and using sound judgement
• Effective written skills
• Effective organisation and time management skills
• Ability to complete and use spreadsheets (Excel) and other IT based reports
• Ability to prioritise your work
• Ability to use own initiative
• Positive attitude
• Willingness to learn
• Demonstrable Knowledge and practice of good customer care skills

Other Requirements:

• Ability to travel to other NRS locations in the UK as needed
• Health, safety and risk aware
• Maturity
• Enthusiasm
• Honesty and integrity
• Flexibility

In return we offer you the following

• A chance to work as part of a great team doing a rewarding job
• Competitive salary and benefits
• Career progression opportunities & training
• Pension scheme
• Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays)
• Participation in our employee recognition scheme and recommend a friend scheme
• Entitlement to Employee Assistance Programme and Bike to Work scheme
• Access to exclusive employee discounts and savings in gym & wellness discounts

To be noted:

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers.

This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.

This position will be subject to an enhanced Disclosures and Barring Service Check.

Job Types: Full-time, Permanent

Salary: £21,000.00-£26,000.00 per year

Benefits:

• Company pension
• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Worthing, BN14 8PN: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Knowledge installation of care technology equipment
• Do you have a notice period to give

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: TECS00004244