Care Pathway Coordinator Enfield, England
Job description
Main duties of the job
You will be the point of contact ensuring the patient’s journey will be as seamless as possible. You will have a proven track record of written and verbal communication with a wide range of people from different cultural and organisational backgrounds. You will ensure patients receive and can access appropriate care and support based on their individual needs. You will have the right skills in handling data and information between organisations, sectors, patients and carers as this will play a key part in the effective care coordinator roles.
Due to the complex nature of the role, the successful candidate will be required to have good attention to detail, remain calm under pressure and have the ability to show consideration and compassions to others.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust
Person specification
Skills and Knowledge
Essential criteria
- In-depth understanding of national NHS policy and targets including thorough knowledge of the 18 week and cancer pathway targets.
- Good interpersonal and communication skills, both oral and written.
- In-depth knowledge of Cerner / hospital IT systems/word processing/Microsoft office suite
- Understanding of the requirements regarding patient confidentiality
Desirable criteria
- Knowledge of medical terminology
- Coaching skills
- Change management skills and ability to implement change
Qualification
Essential criteria
- Educated to A level standard (or equivalent) English and Maths at GCSE level (or equivalent)
- Evidence of continuing personal development
- English and Maths at GCSE level (or equivalent)
Desirable criteria
- Customer Services passport (or equivalent)
- Leadership qualification
Experience
Essential criteria
- Previous experience of working with the public and/or patients in a healthcare environment
- Previous administrative and organisational experience
- Experience of waiting list management and surgical theatre booking
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
Desirable criteria
- Experience of leading a team in customer service environment
- Experience of working with senior clinicians and managers
- Experience of drawing up staff rosters
- Experience of working within an allocated budget
Aptitudes & personal character
Essential criteria
- Positive and motivated
- Proactive with a logical, analytical approach to work and meticulous attention to detail.
- Ability to work under pressure and use own initiative to prioritise tasks to maintain service levels within available resources
- Flexible and adaptable
- Ability to work on own in pursuit of team objectives
- Ability to negotiate with and influence staff at all levels and manage conflict
- Excellent customer care manner; polite, sympathetic, patient and diplomatic
- Ability to confidently interact and share knowledge with staff at all levels
- Ability to learn and assimilate information quickly
- Ability to maintain a high level of professionalism in all circumstances
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
- If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.
- If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
