Care Manager United Kingdom
Job description
Care Manager - £15.15ph - Full time
Are you a deeply caring person looking to find fulfilment in your work? Do you enjoy making a positive impact in the lives of elderly people?
We are looking for an experienced care leader to take on the role of Care Manager, working closely with the Home Manager and the Assistant Manager.
Details about the role
- Shift length: 8-12 hours depending on whether working a shift leading the team or a supernumerary shift
- Hours: 40.5 hours per week
- Days: Monday-Sunday (candidates must be happy to work alternative weekends required)
Summary overview of role
- To coordinate and oversee all care activities that take place within the home and work with the Home Manager to ensure that we provide a 'Good' service for our residents in all respects.
- To participate with an On-call rota for the Home, taking full responsibility and overseeing all functions of the home. The Care Manager must develop their knowledge base on exactly how the home runs so that they are able to stand in for the Home Manager & Assistant Manager.
- To deliver on the ‘Core Responsibilities’ outlined below.
Requirements
- NVQ Level 3 in Health & Social Care or equivalent
- Extensive experience of overseeing and providing 'Good' care in a care home setting
Training & progression
- As a company we are committed to the training, development and advancement of our team and sponsor people through a range of qualifications that help them progress through their career.
- This role is also perfect for someone ambitious who is looking to grow. St Peter's House is part of a 19 care home group with lots of opportunities for progression for good people.
Core Responsibilities
- Management
o To share the “on-call” for issues arising in the Home, with the Home Manager and Assistant Manager.
o In conjunction with the Home Manager, actively manage relationships with relatives, residents and external professionals
o In conjunction with the Home Manager undertake periodic night visits to ensure quality at night and to support the team
o To undertake all required duties that may arise to ensure the smooth running of the home
o Treat confidential information (resident and team members) with great care
o Work with the Home Manager on the Continuous Improvement Plan to improve and maintain standards within the home
o Support the Home Manager and Assistant Manager in the recruitment process as required.
- Compliance and improvement
o Become a subject matter expert in the CQC regulations and best practice within the industry
o Ensure compliance amongst the team with CQC regulations
o Always consider how we can push towards achieving ‘Outstanding’
o The Care Manager, as part of the management team, should review all accidents/incidents and safeguarding concerns to ensure they are appropriately dealt with
o The Care Manager and Home Manager should ensure all CQC notifications and safeguarding notifications are made as required
o The Care Manager and Home Manager should ensure all DoLS applicants are made and managed as required
o Undertake tasks as required by the Quality Assurance Framework undertaking and overseeing audits throughout the home as required.
o Support the Home Manager with key meetings in the home and overseeing the annual surveys
- Admissions
o Ensure that assessments of potential residents are undertaken within 24 hours of them enquiring to the home
o Ensure a comprehensive pre-admission assessment is undertaken for all prospective residents
o In conjunction with the Home Manager and heads of department within the home, ensure a smooth, warm and friendly admission for all residents
o Ensure a ‘show room’ is suitably presented and available at all times unless the home is fully occupied (this should be the best vacant room in the building)
- Enquiry management
o Support the Home Manager as required to ensure that enquiries for admissions are prioritised and dealt with quickly and smoothly and work with the Assistant Manager to deputise for the Home Manager in their absence.
- People planning
o Rota management for the care departments ensuring that all shifts are evenly covered (without having more people on one day than another without business/operational reasons)
o Fully utilise our own team when planning shifts and trying to get last minute cover in the event of sickness.
o Ensure that all shifts have the right skill mix; with a trained first aider and fire marshall always on duty
o Ensure that proper handovers take place daily and that allocation sheets are completed to determine who on the shift is doing which duties
- People management
o Foster a friendly, respectful and fun working environment where people enjoy working
o Develop, educate and coach your colleagues to provide the best care possible
o Undertake regular supervisions of the care team to ensure everyone has at least four such sessions a year. A record of these sessions must also be kept.
o In conjunction with the Home Manager & Assistant Manager, undertake appraisals for all care team members annually.
o Take part in the probation review process for new team members.
- Care
o Regularly attend handovers in the morning and evening
o Ensure that we deliver person centred care at all times where the individual’s wishes are respected, we support people to live as independent a life as possible and everyone is treated with dignity and respect
o Ensure that all residents have an up to date care plan that is reviewed on a monthly basis, fully audited annually and has evidence of resident/relative consent and involvement
o Ensure that the team are aware of what is recorded in residents care plans and fully understand the needs and preferences of all our residents and how they should mitigate risks to ensure their safety and wellbeing.
o Ensure that contemporaneous notes and care records are maintained at all times
o Ensure that all key risk assessments for all admissions are in place upon or within 12 hours of arrival. Ensure risk assessments are reviewed monthly and risks are properly managed for all residents.
o Ensure best interest decisions are taken on behalf of residents unable to make decisions for themselves. For more complex decisions, e.g. covert medication, ensure that the relevant people are consulted and that the decision is fully documented.
o Ensure that timely referrals are made to external professionals in all cases, liaising with such professionals as required to ensure resident wellbeing
o Call bells are always within reach of residents and call bell data is regularly analysed
o Accidents and incidents are recorded, investigated and managed and adjustments to peoples care implemented to mitigate risk of further accidents/incidents.
o Residents have access to advocacy services
- Medication
o Undertake monthly medication audits throughout the home
o Review medication administration on a daily basis to ensure that there are no gaps in the MAR chart and investigate any errors thoroughly
o Ensure PRN protocols are in place for such medications
o Ensure that all medication is correctly checked in each month
o In conjunction with the Home Manager, manage the relationship with the pharmacy
o Where residents have needs that challenge, ensure the team develop strategies to effectively manage such needs, with PRN medications used as a last resort rather than being common practice
o Regular review the competency of all medication givers
o Arrange regular external audits via our pharmacy partner
- Activities and resident wellbeing
o Foster a culture in the home where ‘activities’ is perceived as being part of everyone’s job
o Ensure that we know each resident, their likes, dislikes, preferences, needs, history, ambitions and desires so we can adjust our activity provision to ensure their wellbeing and happiness
o Residents are supported to maintain relationships and religious interests
- Training/qualifications
o Overseeing the completion of training amongst the care teams within the home, ensuring that all people involved in moving and handling people have received this practical training course before they are involved in this activity.
o Ensure all team members are aware of their obligations under the Mental Capacity Act, DoLS, safeguarding, whistleblowing and the concepts of dignity and respect and person centred care.
o Ensure that all medication givers are regularly assessed to ensure competency and that this is evidenced
- Infection control
o Ensure that the team are aware of their infection control obligations to limit the spread of infection
o Ensure home is clean, tidy and presentable at all times and free from odour this should include entrance and reception areas
Important characterises
- Passionate and committed
- Approachable and supportive of the team
- Interested in people and maintains genuine relationships
- Listens to people and responds to issues
- Good verbal and written communicator
Job Types: Full-time, Permanent
Salary: £15.15 per hour
Benefits:
- Company pension
- Discounted or free food
- On-site parking
- Referral programme
Schedule:
- 12 hour shift
- 8 hour shift
Experience:
- care home: 3 years (preferred)
Licence/Certification:
- NVQ 3 in health and social care (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
