care manager Virginia
Job description
The Patient Care Coordinator III, will provide industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. The Call Center team supports these services by coordinating and facilitating patient throughput via telecommunications, clinical documentation, clinical triage, and various software modalities. In order for the Call Center to operate effectively, the Care Coordinator III must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. Furthermore, the Care Coordinator III works in a dynamic and team focused environment, so a collaborative attitude is a must. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.
Job Responsibilities
- Answer, intake, and mitigate calls for service on Specialty Lines.
- Interpret patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
- Coordinate with physicians, nurses, and other staff to affect smooth admission processes.
- Read, review, and interpret multiple documents requesting services.
- Interact with client facility staff over the telephone to intake calls.
- Maintain multiple databases pertinent to their service line.
- Accurately input the calls for service in a Computer Aided Dispatch (CAD) system when required
- Accurately searches and inputs patient information into client Electronic Health Records (EHR).
- Document and report on activities throughout each shift on various spreadsheets, worksheets, and email formats.
- Notify management of problems, concerns, and compliments received in real time.
- Generate performance reports using computer software.
- Maintain neat, well organized, safe, and healthy work environment.
- Perform other duties as assigned
Additional Requirements
Education:
High School or GED
Experience:
2 years call center experience
Clinical education/experience equivalent to an EMT or higher (Preferred)
Skills:
- Exceptional attention to detail
- Able to operate effectively both individually and in a team environment
- Effective written, spoken and interpersonal communication skills
- Ability to sort, prioritize, and act on information received from various written and/or verbal sources in a fast-paced environment
- Basic knowledge of medical terminology
