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Job Description

At Lloyds Banking Group our vision is to be the best bank for our customers. By putting customers first, keeping banking simple and making a difference together, we'll help Britain recover and prosper. Lloyds Bank Cardnet (Card acquiring division) is a joint venture between Lloyds Banking Group and Fiserv and aims to bring solutions to businesses; enabling companies to accept card payments from their customers for the goods and services they provide. This is a strategically important area for the Group where growth is expected to be in double digits; you could be part of this exciting journey.

Here at Cardnet, we're looking for an enthusiastic and hardworking individual to become a Client Retentions Manager within our Basildon office; providing tailored Customer solutions and helping their businesses grow.

The Role
Joining Cardnet’s Loyalty and Retention Team, you'll retain and facilitate business growth by promoting the growing range of technology led solutions provided by Cardnet directly to business customers. In this reactive and proactive role you'll contact customers and take care of their acquiring needs.

What you'll be doing:

• Understanding and identifying customer needs, considering risks in order to recommend and present appropriate solutions.
• Provide insight to senior stakeholders to enable the pricing and product strategy to be developed
• Identify cross sale opportunities and introduce additional products on behalf of other areas of the Group to maximise revenues and increase wallet share.
• Deliver agreed repeatable and non-repeatable income revenue targets, generating income from additional terminal sales/upgrades, and selling new products to existing customers, cross selling.

What we'll need from you:

• Experience of working in sales/financial services environment where financial objectives have been set
• Evidence of objection handling in regards to price and product and overcoming these objections.
• Excellent interpersonal and stakeholder management skills
• Strong business development skills
• Ability to meet deadlines and multi task.
• Card acquiring experience is preferred but not essential
• Good working knowledge of Word, Excel and Outlook desirable

What can we offer you in return?
It is a very exciting time to join us! Together we'll continue our market leading, ground breaking transformation and you'll help us realise the Group's vision to be the Best Bank for Customers. Here, you'll grow as a person and develop your career.

As well as a competitive salary, you’ll receive;

• Discretionary bonus and share plans
• Private Medical Insurance
• Pension, where we'll give you up to a maximum of 15%

As a leading employer we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

If you're passionate about helping customers, get in touch and apply today we’d love to hear from you!

And just let us know if any reasonable adjustments are needed to our recruitment processes - we'll try to accommodate them.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.