Campus Protection Control Room Officer Cardiff, Wales
Job description
The opportunity
You will be instrumental in helping to provide a compassionate, proactive and dynamic campus protection service to staff, students and visitors alike at Cardiff Metropolitan University. You will be front and centre dealing with a wide variety of issues impacting the operations of the University and your empathetic and caring attitude will be forefront in your duties. You will be the face of Cardiff Metropolitan University to those in need and will be experienced in dealing with challenging scenarios with an eye for people at the centre of any response.
- To ensure the well-being of staff, students and visitors to campus and to assist those in need.
- To monitor the security of the Campus using CCTV/digital surveillance equipment.
- To respond promptly to any alarm activation and to co-ordinate evacuation procedures with representatives at the scene.
- To utilise technical platforms to provide intelligence on threats posed to the university community.
What we are looking for
We are looking for someone who will:
- Demonstrate high levels of integrity and reliability.
- Project a professional image.
- Demonstrate excellent customer service skills.
- Be able to act on own initiative in case of an emergency.
- Be flexible in approach to all duties.
- Be capable of completing electronic log entries.
- Be able to cope with enquiries in a courteous and informed manner.
- Have excellent communication skills.
- Be confident in dealing with Information Technology (in particular but not limited to CCTV systems, alarm and radio systems and the Microsoft Office suite of applications).
- Be able to work effectively as part of a team.
- Be capable of completing and disseminating accurate and timely reports.
Why join Cardiff Metropolitan University?
In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.
The Campus Protection Services team has a positive reputation across the university. It is the department that is responsible for dealing with a wide spectrum of incidents which impact the well being and safety of our university community.
We are a values-based University. We are proud of our culture and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support each other, we are kind to one another, and we are one team; we are One Cardiff Met. We encourage and embrace inclusion that enables everyone to feel respected and able to perform at their best.
We have grown as a department and will strive to continue to do so in order to provide a well-rounded, comprehensive service to our community. We continue to invest in the latest technology to improve our service and are forward looking and flexible in our approaches to problems and their solutions. Your opinion will be valued and a part of the decision making process within the team.
In addition, the University offers highly competitive terms and conditions including:
- Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
- Membership of the Local Government Pension Scheme with generous contributions.
- Flexible and remote working opportunities.
- Excellent family friendly policies.
- Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
- Access to all library facilities.
- Salary sacrifice schemes including cycle to work.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
If you would like to talk with us about this opportunity please contact Adrian Dennehy, Campus Protection Services Manager at [email protected] to arrange an informal discussion about the role and requirements.
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.
Further information
Please read our Candidate Pack or visit our staff recruitment website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.
