Caller London, England
Job description
About us
Envisage Management Limited is a small business in London, N18 3QT. We are rewarding, autonomous and challenging.
Our work environment includes:
- Casual work attire
- International workforce
- Relaxed atmosphere
Job Description:
Envisage Management Limited is looking for a call center representative to perform customer service and sales. You will be working in a high-volume environment to provide top-notch service to our customers. Our ideal candidate is an outgoing person with excellent communication skills and the ability to work in a fast-paced environment.
Responsibilities:
- Manage large volume of incoming calls
- Schedule appointments with customers
- Provide accurate information about products and services
- Answer customer inquiries and provide relevant information
- Process customer transactions including sales, service, and returns
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills:
- Proven work experience as a call center representative, server or other related role is a plus but not required
- Solid knowledge of sales principles and customer service practices is a must; training will be provided for the right candidate
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills with the ability to deliver messages with confidence
Job Types: Full-time, Part-time, Permanent
Part-time hours: 28 per week
Salary: £12.00-£15.00 per hour
Benefits:
- Flexitime
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
Education:
- Diploma of Higher Education (preferred)
Experience:
- Telemarketing: 1 year (required)
- Telephony: 1 year (required)
- Sales: 1 year (required)
Ability to Commute:
- London, N18 3QT (preferred)
Ability to Relocate:
- London, N18 3QT: Relocate before starting work (preferred)
Work Location: In person
