Call Handler (shifts)

Call Handler (shifts) Epsom, England

Peoplesafe Ltd
Full Time Epsom, England 24000 - 26000 GBP ANNUAL Today
Job description

Shifts: 4 on, 4 off 6:30 -18:30 and 18:30 to 6:30 (average of 42 hours per week)

MUST be able to commute for a 6:30 start at weekends and on bank holidays.

An amazing opportunity to work for an industry leading UK based technology company that helps to save lives.

Peoplesafe is a young dynamic company consistently growing at the fastest rate in our industry

Our business is centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 150,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care.

Benefits include:

  • 24 days annual leave, plus your birthday off;
  • £10 monthly Deliveroo voucher;
  • Choice of two pension schemes;
  • Life cover;
  • Health cash plan;
  • Company events; Wellbeing Wednesday;
  • Electric car discount; and more...

Overall purpose of the role:

Alarm call response to lone worker alarms within strict timescales, monitor, validate, assess, manage, and provide the user with appropriate support in line with internal processes and to complete each incident call quickly and effectively.

Alarm Call Handler Key Responsibilities

  • Monitor and verify alarms via telephone within strict timescales to ensure that, where possible, only genuine emergencies are passed to the correct emergency services.
  • Decide on appropriate response actions to incoming/outgoing calls.
  • Communicate comprehensive and correct information to the emergency service that are best equipped to resolve and support the incidents.
  • Maintain an excellent knowledge of, and adherence to, the Peoplesafe operational procedures.
  • Report the system and customer profile issues to the appropriate customer support admin.

Unable to work remotely.

Job Types: Full-time, Permanent

Salary: £24,000.00-£26,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Life insurance
  • Sick pay

Schedule:

  • 12 hour shift

Application question(s):

  • Do you drive? Can you get public transport to start a weekend shift at 6.30?

Experience:

  • call handling: 2 years (preferred)

Work Location: In person

Call Handler (shifts)
Peoplesafe Ltd

www.peoplesafe.co.uk
Epsom, United Kingdom
Naz Dossa
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Enterprise Software & Network Solutions
2011
Related Jobs

All Related Listed jobs

Hotel Reception Supervisor - Days
Hard Rock London, England 22892 - 28271 GBP ANNUAL Today

Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal. Accurate with good attention to detail.

Care Worker - Tingley (WF3)
Be Caring Leeds, England 11.5 GBP HOURLY Today

Training development: funded Level 2 and other accredited courses. Paid induction training: 1 week classroom-based (Monday - Friday), 2 days shadowing and

Office Cleaner (part-time)
SWL Security Services Poole, England 10.42 GBP HOURLY Today

Part-time Cleaner 5 hours a week, split over 2 days, flexible. Maintain the cleanliness of the premises including offices, meeting room & kitchen/toilet areas.

credit analyst
SuMi Trust New York, NY 130000 - 95000 USD ANNUAL Today

About the Bank

Sumitomo Mitsui Trust Bank, Limited was established through the merger of The...

Manager, EU DSP Planning
Amazon UK Services Ltd. London, England 37000 - 46588 GBP ANNUAL Today

The candidate will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business