Call Handler (shifts)

Call Handler (shifts) Epsom, England

Peoplesafe Ltd
Full Time Epsom, England 24000 - 26000 GBP ANNUAL Today
Job description

Shifts: 4 on, 4 off 6:30 -18:30 and 18:30 to 6:30 (average of 42 hours per week)

MUST be able to commute for a 6:30 start at weekends and on bank holidays.

An amazing opportunity to work for an industry leading UK based technology company that helps to save lives.

Peoplesafe is a young dynamic company consistently growing at the fastest rate in our industry

Our business is centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 150,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care.

Benefits include:

  • 24 days annual leave, plus your birthday off;
  • £10 monthly Deliveroo voucher;
  • Choice of two pension schemes;
  • Life cover;
  • Health cash plan;
  • Company events; Wellbeing Wednesday;
  • Electric car discount; and more...

Overall purpose of the role:

Alarm call response to lone worker alarms within strict timescales, monitor, validate, assess, manage, and provide the user with appropriate support in line with internal processes and to complete each incident call quickly and effectively.

Alarm Call Handler Key Responsibilities

  • Monitor and verify alarms via telephone within strict timescales to ensure that, where possible, only genuine emergencies are passed to the correct emergency services.
  • Decide on appropriate response actions to incoming/outgoing calls.
  • Communicate comprehensive and correct information to the emergency service that are best equipped to resolve and support the incidents.
  • Maintain an excellent knowledge of, and adherence to, the Peoplesafe operational procedures.
  • Report the system and customer profile issues to the appropriate customer support admin.

Unable to work remotely.

Job Types: Full-time, Permanent

Salary: £24,000.00-£26,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Life insurance
  • Sick pay

Schedule:

  • 12 hour shift

Application question(s):

  • Do you drive? Can you get public transport to start a weekend shift at 6.30?

Experience:

  • call handling: 2 years (preferred)

Work Location: In person

Call Handler (shifts)
Peoplesafe Ltd

www.peoplesafe.co.uk
Epsom, United Kingdom
Naz Dossa
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Enterprise Software & Network Solutions
2011
Related Jobs

All Related Listed jobs

Sales Assistant
Card Factory Northampton, England Today

Process all sales politely, efficiently and accurately whilst upselling on till products. To assist with stock takes, which may include working outside the

Warehouse Operative
Lidl Northfleet, England 11.6 - 12 GBP HOURLY Today

Some experience of working in a fast-paced, target driven environment. Save for your future with our pension scheme or save today with a 10% in-store discount,

sales associate
Bath & Body Works Vaudreuil-Dorion Today

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive...

Band 3 Clinical Administrator - Swindon
Avon and Wiltshire Mental Health Partnership NHS Trust Swindon, Wiltshire, South West England, England 21730 - 23177 GBP ANNUAL Today

This service is available to adults with a learning disability whose health needs relate to their learning disability and cannot be met within reasonably

Warehouse Assistant
Motor Parts Direct Manchester, England 20000 - 22000 GBP ANNUAL Today

You may also act as relief driver* and when necessary will be asked to deliver stocks to our local branch network using a company van.