Call Handler Remote
Job description
Call Handler (Vulnerable Adults) - Remote Working
Trinity Business Support are current recruitment a number of Call Handlers (Permanent and temporary positions available) for our national technology client who work and specialise in the Wellbeing sector.
As our client grows as a business, they learn. From start up to scale up, our clients customers have been central to their success and they are now focused on their objective of securing 250,000 subscribers in the UK and at least 2 new markets.
Our client is now looking for a number Call Handlers who will build a relationship and onboard all the individuals who qualify to have their products in their homes.
You will be working as part of the Customer Journey Team. You will be expected to assist the Onboarding Journey Manager to build an experience of the highest quality to ensure individuals’ acquisition and retention rates.
Responsibilities:
Empathetic, articulate and organised the Call Handler will:
- Call the individuals who qualify to have our clients products in their homes
- Call the individuals who have their products installed in their home to check in on them, answer all their questions and ensure they are getting familiarised with the product.
- Accurately record all essential information
- Follow the existing processes to ensure individuals’ confidentiality is respected.
- Collaborate with the Onboarding Journey Manager to constantly improve processes.
- Collaborate with the Onboarding Journey Manager and Customer Journey Team to build a Voice of the Customer report.
- Escalate safeguarding concerns with the appropriate teams to ensure individuals’ safety.
- Perform any other relevant tasks that may be required to help the company grow.
- Assist the Onboarding Journey Manager in training new team members.
Requirements:
- Customer-oriented - you’ll be working with vulnerable adults and clinicians on a daily basis. We’ll expect you to provide the highest level of customer experience and to be able to adapt to your audience. Empathy and compassion are key.
- Curious and articulate - as you’ll call individuals who will all have a different background, you’ll need to adapt your speech and approach to them.
- Organised and accountable - You’ll have a schedule of calls to deliver that you’ll need to respect and re-organise to achieve your personal goals and the team's goals.
- Adaptable - the company and team are growing, your responsibilities and tasks might change with time and depending on priorities.
Desirable:
- Experience as a Call Handler or similar role
- Experience using a CRM platform
Why us:
We are a fast-growing scale-up in the IoT health space, you will help shape the team and company and your decisions will have a huge impact. As an IoT company, the challenges we face are often novel and require unique and innovative solutions which can be both invigorating and rewarding.
Our culture:
We foster a culture of openness and authenticity over structure and process. Strong communication, learning and collaboration are what we strive for and we are looking for people who share these values.
Our benefits:
- 30 days holiday + your birthday + Public Holidays
- Private Health Insurance
- Life Insurance up to 4 times annual salary
- Pension scheme
- Company laptop
- Training (Safeguarding Vulnerable Adults)
Pay:
£24,000-£27,000 per annum for permanent workers
£12.15 - £13.66ph for temporary workers
Additional Information:
All Call Handler's will be required to be DBS checked upon offer of employment
You will be required to attend our clients head office (London) once per month - expenses will be paid
Job Type: Full-time
Salary: £24,000.00-£27,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Can you commute to London one day per month
Experience:
- Call Handler: 1 year (required)
Work Location: Remote
