Call Handler Remote
Job description
MySense - Call Handler (Vulnerable Adults)
As we grow as a business, we learn. From start up to scale up, our customers have been central to our success and MySense is now focused on its objective of securing 250,000 subscribers in the UK and at least 2 new markets.
MySense is now looking for a Call Handler who will build a relationship and onboard all the individuals who qualify to have MySense in their home.
You will be working as part of the Customer Journey Team. You will be expected to assist the Onboarding Journey Manager to build an experience of the highest quality to ensure individuals’ acquisition and retention rates.
Responsibilities:
Empathetic, articulate and organised the Call Handler will:
- Call the individuals who qualify to have MySense in their home to assess their suitability and introduce them to MySense in terms they understand.
- Call the individuals who have MySense installed in their home to check in on them, answer all their questions and ensure they are getting familiarised with the product.
- Accurately record all essential information related to the individuals in MySense CRM.
- Follow the existing processes to ensure individuals’ confidentiality is respected.
- Collaborate with the Onboarding Journey Manager to constantly improve processes.
- Collaborate with the Onboarding Journey Manager and Customer Journey Team to build a Voice of the Customer report.
- Escalate safeguarding concerns with the appropriate teams to ensure individuals’ safety.
- Perform any other relevant tasks that may be required to help the company grow.
- Assist the Onboarding Journey Manager in training new team members.
Requirements:
- Customer-oriented - you’ll be working with vulnerable adults and clinicians on a daily basis. We’ll expect you to provide the highest level of customer experience and to be able to adapt to your audience. Empathy and compassion are key.
- Curious and articulate - as you’ll call individuals who will all have a different background, you’ll need to adapt your speech and approach to them.
- Organised and accountable - You’ll have a schedule of calls to deliver that you’ll need to respect and re-organise to achieve your personal goals and the team's goals.
- Adaptable - the company and team are growing, your responsibilities and tasks might change with time and depending on priorities.
- Travel to meetings might be required based on project and team needs.
Desirable:
- Experience as a Call Handler or similar role
- Experience using a CRM platform
- Second language
Why us
We are a fast-growing scale-up in the IoT health space, you will help shape the team and company and your decisions will have a huge impact. As an IoT company, the challenges we face are often novel and require unique and innovative solutions which can be both invigorating and rewarding.
Our culture
We foster a culture of openness and authenticity over structure and process. Strong communication, learning and collaboration are what we strive for and we are looking for people who share these values.
Our benefits:
- 30 days holiday + your birthday + Public Holidays
- Private Health Insurance
- Life Insurance up to 4 times annual salary
- Pension scheme
- Company laptop
- Training (Fire Safety and Safeguarding Vulnerable Adults)
Check us out
https://www.mysense.ai
https://www.linkedin.com/company/mysense
https://www.glassdoor.co.uk/Overview/Working-at-MySense-EI_IE2937444.11,18.htm
Organic coverage
https://www.ft.com/content/c24cd8a8-e9b9-11e8-a34c-663b3f553b35https://www.telegraph.co.uk/technology/2019/09/09/uk-start-up-wants-help-nhs-save-2bn-year-using-ai-sensors/
https://siliconcanals.com/news/coolest-female-led-tech-startups-london/
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Free or subsidised travel
- Life insurance
- Private medical insurance
- Sick pay
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Have you worked with vulnerable people in a previous role?
- How many years of experience do you have working with vulnerable adults?
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
Work Location: Remote
